Station Manager - High Speed

CONNEX SOUTH EASTERN; Alton Pancras; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Free rail travel across networks

25 days annual leave

Job summary

SE Trains Limited is seeking a Station Manager based at St Pancras, with responsibilities spanning across Ebbsfleet and Stratford as required. You will lead Commercial staff daily to deliver a thriving sales environment, top-tier customer service, and safe, well-operated stations.

The role requires a proactive leader with strong negotiation and interpersonal skills, capable of adapting to peak periods and events, with occasional weekend duties.

Qualifications

• 18+ months' experience in a full Station Manager position.
• Strong people leadership and motivational skills.
• Excellent interpersonal and negotiation abilities.

Responsibilities

• Lead all Commercial staff on a day-to-day basis at the station.
• Maintain a thriving sales environment with excellent customer service.
• Ensure safe stations, efficient train performance and accurate customer information.
• Maintain a visible Manager presence on platforms, concourse, gateline and booking hall during peak times.

Skills

People management

Negotiation

Interpersonal skills

Job description

Job Introduction

Are you looking for a career where you can make a real difference in people's day.

We are seeking a Station Manager to join our team based on the Highspeed Line. You will predominantly be based at St Pancras Station, but will be expected to cross over as required at both Ebbsfleet and Stratford.

Role Responsibility

What You'll Do

As a Station Manager you will lead all Commercial staff on a day-to-day basis at the station.

This will include providing a thriving sales environment, excellent customer service, safe Stations, an efficient train service performance and accurate and timely information for customers.

You will ensure a visible Station Manager presence to staff and customers including, but not limited to, presence on the platforms, concourse, gateline or in the booking hall during the weekday morning and evening peaks.

Working here

The role is mainly Monday - Friday, but weekend work may be required for certain events and for on-call requirements.

The Ideal Candidate

The Experience You'll Need

• At least 18 months' experience in a full Station Manager position
• People focussed with ability to motivate and empower others in order to reach organisational goals.
• Excellent interpersonal skills and experienced negotiator.
• Innovative and creative, highly motivated.
• Ability to deal with difficult situations
• Good understanding of commercial awareness and exploits opportunities to add value
• A flexible approach to working and able to adapt to changing demands and conditions.
• Proven success in meeting demanding budgetary and workforce productivity target

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

Other Things To Know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role.
• If you applied but weren't successful in getting a similar role at southeastern, please wait six months before applying again.

What You'll Get In Return

Along with your salary, the rewards you'll get include:

• a final salary pension
• 25 days annual leave allowance (plus bank holidays)
• free rail travel across our networks.

About The Company

We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey.

It's also about making our railway a great place to work and building a team that represents the communities we serve. We're committed to creating an inclusive, supportive environment, and we're proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.

Learn more about our railway

SE Trains Limited

Attached documents

• Station Manager.docx