Station Manager - High Speed

South Eastern Railway; Greater London; On-site; GBP 45,000 - 47,000; Full time

Benefits offered by this job

Final salary pension

25 days annual leave

Free travel

Job summary

Southeastern is seeking a Station Manager to lead Commercial staff at St Pancras and nearby Ebbsfleet/Stratford operations. The role centers on driving sales, safety, and service performance while ensuring visible leadership during peak hours.

Based mainly at St Pancras with occasional cross-site duties; the position requires strong people management, budgeting experience and a proactive approach to customer experience.

Qualifications

• 18 months+ experience as Station Manager or equivalent.
• Proven ability to motivate and empower teams.
• Strong interpersonal and negotiation skills.
• Flexible and adaptable to changing demands.

Responsibilities

• Lead all Commercial staff at the station on a day-to-day basis.
• Maintain a thriving sales environment with excellent customer service.
• Ensure safe stations and reliable train service performance.
• Be visibly present on platforms, concourse, gateline, and booking hall during peaks.

Skills

People leadership

Negotiation

Interpersonal skills

Ambition and motivation

Tools

Budgeting

Job description

The following content displays a map of the jobs location - St Pancras Train Station

Job Reference seastern/TP/125/3639 - SPS/R/107

Number of Positions:

1

Contract Type:

Permanent - Full Time

Sunday to Saturday

£44,752 rising to £46,541 per annum plus free travel

Working Hours:

37

Full address:

Closing Date:

23/09/2026

Job Category:

Management

Region / Division:

London

Business Unit:

Job Introduction

Are you looking for a career where you can make a real difference in people’s day.

We are seeking a Station Manager to join our team based on the Highspeed Line. You will predominantly be based at St Pancras Station, but will be expected to cross over as required at both Ebbsfleet and Stratford.

Main Responsibilities

What you’ll do

As a Station Manager you will lead all Commercial staff on a day-to-day basis at the station.

This will include providing a thriving sales environment, excellent customer service, safe Stations, an efficient train service performance and accurate and timely information for customers.

You will ensure a visible Station Manager presence to staff and customers including, but not limited to, presence on the platforms, concourse, gateline or in the booking hall during the weekday morning and evening peaks.

Working here

The role is mainly Monday - Friday, but weekend work may be required for certain events and for on-call requirements.

The Ideal Candidate

The experience you’ll need

We are looking for applications from experienced Managers who can demonstrate ambition and a passion for leading and motivating teams.

To be considered for this role we recommend you demonstrate the below in your application;

• At least 18 months’ experience in a full Station Manager position
• People focussed with ability to motivate and empower others in order to reach organisational goals.
• Excellent interpersonal skills and experienced negotiator.
• Innovative and creative, highly motivated.
• Ability to deal with difficult situations
• Good understanding of commercial awareness and exploits opportunities to add value
• A flexible approach to working and able to adapt to changing demands and conditions.
• Proven success in meeting demanding budgetary and workforce productivity target

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here .

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southern, please wait six months before applying again.

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 25 days annual leave allowance (plus bank holidays)

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.