Station Manager: Customer Experience & Commercial Lead

Southeastern Railway; Alton Pancras; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Final salary pension

25 days annual leave

Free rail travel

Job summary

SE Trains Limited is recruiting a Station Manager based at St Pancras Station, with cross-site duties at Ebbsfleet and Stratford as required. You will lead Commercial staff, drive a thriving sales environment, and ensure safe, reliable train services with clear customer information.

The ideal candidate has proven leadership, a track record of motivating teams, excellent interpersonal and negotiation skills, and the flexibility to adapt to changing conditions and event-driven peaks.

Qualifications

• At least 18 months' experience in a full Station Manager position
• People focussed with ability to motivate and empower others in order to reach organisational goals.
• Excellent interpersonal skills and experienced negotiator.
• Innovative and creative, highly motivated.
• Ability to deal with difficult situations
• Good understanding of commercial awareness and exploits opportunities to add value
• A flexible approach to working and able to adapt to changing demands and conditions.
• Proven success in meeting demanding budgetary and workforce productivity target

Responsibilities

• Lead all Commercial staff on a day-to-day basis at the station.
• Provide a thriving sales environment, excellent customer service, safe stations and efficient train service performance.
• Ensure a visible Station Manager presence on platforms, concourse, gateline or booking hall during peak times.

Job description

SE Trains Limited is recruiting a Station Manager based at St Pancras Station, with cross-site duties at Ebbsfleet and Stratford as required. You will lead Commercial staff, drive a thriving sales environment, and ensure safe, reliable train services with clear customer information.

The ideal candidate has proven leadership, a track record of motivating teams, excellent interpersonal and negotiation skills, and the flexibility to adapt to changing conditions and event-driven peaks.