Station Manager

SE Trains Ltd; Greater London; On-site; GBP 45,000 - 47,000; Full time

Benefits offered by this job

Free travel

Job summary

SE Trains Ltd is seeking a Station Manager to lead Commercial staff at our Highspeed Line base, primarily at St Pancras with shifts to Ebbsfleet and Stratford as required. You will drive a thriving sales environment, deliver outstanding customer service, and ensure safe, reliable station operations that keep trains on time.

You will be visible on platforms and in booking halls during weekday peaks, coordinating with teams to provide accurate information, and supporting events and on-call cover.

Qualifications

• Minimum 18 months' experience in a full Station Manager position.
• Strong people skills with ability to motivate and empower others.
• Excellent interpersonal skills and negotiation experience.
• Innovative, creative, highly motivated.
• Ability to handle difficult situations.
• Good commercial awareness and ability to seize opportunities to add value.
• Flexible with evolving demands and conditions.
• Proven track record of meeting budgetary and productivity targets.

Responsibilities

• Lead all Commercial staff at the station to deliver sales and customer service excellence.
• Ensure safe station operations and reliable train service performance.
• Provide accurate and timely information to customers.
• Maintain visible presence on platforms, concourse, gateline and booking hall during peaks.
• Work mainly Monday–Friday with occasional weekend/events and on-call as required.

Skills

Station Manager experience

People management

Interpersonal skills

Negotiation

Creativity

Problem solving

Adaptability

Budget/workforce productivity

Job description

We are seeking a Station Manager to join our team based on the Highspeed Line. You will predominantly be based at St Pancras Station, but will be expected to cross over as required at both Ebbsfleet and Stratford., As a Station Manager you will lead all Commercial staff on a day-to-day basis at the station. This will include providing a thriving sales environment, excellent customer service, safe Stations, an efficient train service performance and accurate and timely information for customers. You will ensure a visible Station Manager presence to staff and customers including, but not limited to, presence on the platforms, concourse, gateline or in the booking hall during the weekday morning and evening peaks. Working here The role is mainly Monday - Friday, but weekend work may be required for certain events and for on-call requirements.

• At least 18 months' experience in a full Station Manager position
• People focussed with ability to motivate and empower others in order to reach organisational goals.
• Excellent interpersonal skills and experienced negotiator.
• Innovative and creative, highly motivated.
• Ability to deal with difficult situations
• Good understanding of commercial awareness and exploits opportunities to add value
• A flexible approach to working and able to adapt to changing demands and conditions.
• Proven success in meeting demanding budgetary and workforce productivity target

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

A bit about southeastern We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey. It's also about making our railway a great place to work and building a team that represents the communities we serve. We're committed to creating an inclusive, supportive environment, and we're proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women. Our ways of working are what we expect of everyone at Southern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.

Salary £44,752 rising to £46,541 per annum plus free travel