Train Presentation Coordinator

South Eastern Railway; Gillingham; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Final salary pension

24 days annual leave

Job summary

South Eastern Railway is seeking a Train Presentation Coordinator based at Gillingham Engineering Depot to maintain high presentation standards and coordinate cleaning, graffiti removal and toilets maintenance.

You will lead the daily review of the Train Presentation App, liaising with depot teams to ensure timely servicing, recording activities in real time, and generating actionable reports for the Train Presentation and Operations Managers.

Qualifications

• Solid English reading, writing and numeracy skills.
• Familiar with computer-based systems such as EMS, Microsoft Word and Excel.
• Customer-focused with passenger experience mindset.
• Strong statistical analysis skills to spot trends and solve problems.
• Strong communication skills for stakeholders and reporting.
• Ability to work under pressure with tight deadlines.

Responsibilities

• Ensure any unit without a working toilet is quickly routed to a servicing location, coordinating with the Engineering Planning Team to minimise downtime.
• Coordinate with Engineering Planning to plan units with reported graffiti back to facilities equipped for removal.
• Review every shift and generate clear, location-specific servicing task lists for depots and sidings.
• Communicate with all depots and sidings to ensure planned servicing activities are completed on time.
• Make sure all servicing and cleaning activities are recorded in real time by depot, yard, and onboard teams.
• Ensure units requiring special attention are cleaned to the required specification as directed by the Train Presentation Operations Manager.
• Track and coordinate deep cleaning requirements with Engineering Planning to keep the fleet in top condition.
• Generate daily, weekly, and periodic reports on key metrics (non-operational toilets, graffiti removal, CETs, cleaning activity).
• Navigate EMS, Genius, CC Control and intranet/internet systems to access/share critical information.
• Upload new Train Presentation documents to the SE Wiki in line with document control.

Skills

English reading/writing/numeracy

EMS

Microsoft Word

Excel

Customer-focused

Statistics

Communication

Calm under pressure

Tools

EMS

Microsoft Word

Excel

Job description

The following content displays a map of the jobs location - Gillingham Maintenance Depot

Job Reference seastern/TP/125/3631 - HDN/E/023

Number of Positions:

1

Contract Type:

Permanent - Full Time

£30,036 per annum plus free travel

Working Hours:

37

Full address:

Gillingham Maintenance Depot

Closing Date:

22/09/2026

Job Category:

Administration

Region / Division:

Kent

Business Unit:

Job Introduction

Are you looking for a career where you can make a real difference in people’s day.

We are seeking a Train Presentation Coordinator to join our team based from Gillingham Engineering Depot.

In this role, you will play a vital part in maintaining high Train Presentation standards by ensuring issues such as graffiti, non-operational toilets, and environmental concerns are identified, recorded, and resolved promptly. You’ll work closely with the Engineering Planning Team to coordinate swift responses and keep our fleet clean, functional, and ready for service.

You’ll lead the daily review of the Train Presentation App, communicating servicing and CET requirements to depot and siding teams. By tracking cleaning activities and generating clear, actionable reports, you’ll support South Eastern Railway in providing a consistently high-quality experience for our customers.

What you’ll do

• Ensure any unit without a working toilet is quickly routed to a servicing location, working closely with the Engineering Planning Team to minimise downtime.
• Coordinate with Engineering Planning to plan units with reported graffiti back to facilities equipped for removal - keeping our fleet clean and presentable.
• Review every shift and generate clear, location-specific servicing task lists for depots and sidings.
• Communicate with all depots and sidings to ensure planned servicing activities are completed on time, every time.
• Make sure all servicing and cleaning activities are recorded in real time by depot, yard, and onboard teams to maintain accurate presentation data.
• Ensure units requiring special attention (e.g. fatalities, deep toilet cleans) are cleaned to the required specification, as directed by the Train Presentation Operations Manager.
• Track and coordinate heavy clean requirements with Engineering Planning to keep our fleet in top condition.
• Generate daily, weekly, and periodic reports on key metrics like non-operational toilets, graffiti removal, overdue CETs, and cleaning activity - plus any ad hoc data needed by the Train Presentation or Operations Manager.
• Confidently navigate EMS, Genius, CC Control, and both intranet and internet systems to access and share critical information.
• Upload new Train Presentation documents (RAMS, process maps, etc.) to the SE Wiki in line with document control processes.

The experience you’ll need

To be considered for this role we recommend you demonstrate the below in your application;

• You’ve got the foundations covered –You have solid English reading, writing and numeracy skills.
• A systems whizz – You know your way around computer-based systems such as EMS, Microsoft Word and Excel.
• Customer-focused – You understand the passenger experience and make decisions that support both people and business.
• Statistics pro – Your statistical analysis skills help you spot trends, solve problems, and make data work for the business.
• Strong communicator – Whether it’s influencing stakeholders or writing clear, accurate reports, you know how to get your message across.
• Cool under pressure – Tight deadlines, fast decisions, working solo - you thrive when things get busy.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role . Find out more here .

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at southeastern, please wait six months before applying again.

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 24 days annual leave allowance (plus bank holidays)

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive , supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women .

Our ways of working are what we expect of everyone at southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.