Staircasing and Resales Consultant

Sng (sovereign Network Group); Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading housing service provider is seeking a Staircasing and Resales Consultant based in Birmingham. This role involves delivering exceptional service for shared ownership sales, managing all related administration, and liaising with various stakeholders. The ideal candidate should have a solid understanding of shared ownership processes and demonstrate strong communication and customer service skills. The position offers a hybrid working model and a robust benefits package, including annual leave and a generous pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Flexible benefits package

Wellbeing days and volunteering days

Generous matched pension scheme

Enhanced maternity/adoption pay

Enhanced paternity pay

Private medical insurance options

Wellbeing discounts including Gym Memberships

Qualifications

• Understanding of shared ownership staircasing and resales.
• Experience from an estate agency or housing association.
• Ability to prioritize workload effectively.

Responsibilities

• Deliver a seamless shared ownership sales service.
• Handle all administration related to staircasing and resales.
• Drive sales through proactive case management.

Skills

Communication skills

Customer service skills

Relationship building

Job description

We have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of our Wembley office on a permanent basis. At SNG, we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).

Key Accountabilities

• Deliver a seamless and transparent shared ownership sales service, ensuring an excellent experience for customers wishing to sell their existing shared ownership home, buy more shares in their property, or exercise the Right to Buy/Right to Acquire.
• Act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groups.
• Deal effectively with all administration and documentation related to staircasing and resales, storing and retaining legal documentation in line with data protection requirements.
• Process application forms and all supporting information such as valuations, financial assessments, and collect administration fees on behalf of SNG to ensure contractual and legislative timescales/standards are met.
• Communicate and liaise confidently with external professionals including solicitors, mortgage brokers, estate agents, surveyors, and financial advisors, as well as internal stakeholders across the transactions.
• Drive sales through proactive case management and approve RICS valuations to ensure the reports accurately reflect the current market value.

Qualifications

• An understanding of shared ownership staircasing and resales.
• A housing background from within an estate agency or a housing association with an understanding of sales, shared ownership customers and leases.
• Strong communication and customer service skills.
• Ability to carry out multiple tasks and prioritise workload accordingly.
• Good relationship building skills with internal and external stakeholders.

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay – 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service