Staff Cafe Manager

Bettys & Taylors; Harrogate; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Discretionary profit-share bonus (11.9

Flexible, inclusive family-friendly福利

Freshly cooked meals and free drinks

Discounts on Bettys & Taylors products

Health benefits and wellbeing support

Pension schemes and life assurance

Job summary

Bettys & Taylors Group is seeking an experienced Staff Café Manager to lead Pagoda Café and Carole’s Counter on-site at our Starbeck offices. You will guide our cafe team to deliver exceptional customer experiences for employees, visitors and contractors across the business, while maintaining a welcoming, quality-driven environment.

Working with two Team Leaders, you will manage day-to-day operations, ensure food safety compliance, and foster a culture of care and efficiency.

Qualifications

• Experience leading and developing teams in fast-paced hospitality.
• Strong communication and interpersonal skills.
• Experience managing budgets, stock control, and supplier relationships.

Responsibilities

• Lead and motivate the on-site Pagoda Café team to deliver exceptional customer experiences.
• Oversee the Carole’s Counter staff shop to support colleagues across the business.
• Ensure compliance with food safety and health and safety practices.
• Manage budgets and supplier relationships to optimise costs and quality.

Skills

Leadership

Team development

Communication skills

Organisational skills

Food safety

Health and safety awareness

Budget management

Stock control

Supplier relationships

Stakeholder relationships

Education

Level 3 Food Safety Qualification

Job description

Are you an experienced Café or Catering Manager looking to lead a team that makes a difference every day?

At Bettys & Taylors Group we are seeking a skilled Staff Café Manager to lead our busy on-site Staff Café, known as Pagoda Café.

As our Staff Café Manager, you will ensure the effective and smooth running of Pagoda Café. You will lead and motivate the team to work together to deliver an exceptional customer experience and make a positive difference to the daily experience of employees, visitors and contractors from across Bettys & Taylors Group. Pagoda Café is an inclusive and welcoming space where we use quality ingredients to provide varied and nutritious meals for our People throughout the day.

Working alongside two Team Leaders, this is an opportunity to make a real impact while leading a hardworking team in a business known for quality, care and exceptional experiences.

This role also includes the overall responsibility for our on-site staff shop, named Carole’s Counter. You will play a role in ensuring our colleagues have convenient access to our products and support a strong sense of community across the business.

Please see the attached role profile for the full detail of role responsibilities.

Working pattern

This is a full-time role working37.5 hoursover 5 days, from 8:30am each day Monday to Friday.

The staff cafe teamis based on site at our main offices in Starbeck, hybrid working is therefore not available in this role.

If you would like to discuss flexible working, please provide more details in your application.

About you

• Previous experience as a Café Manager, Catering Manager, Restaurant Manager, or similar leadership role.
• Experience leading and developing teams in a fast-paced hospitality or catering environment is essential.
• Strong communication and interpersonal skills.
• Excellent organisational and problem-solving abilities.
• Holds Level 3 Food Safety Qualification.
• Understanding of food safety legislation and health and safety practices.
• Experience managing budgets, stock control, and supplier relationships.
• Ability to build positive working relationships with colleagues, customers, and stakeholders.

About us - great people, great culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys, and Taylors of Harrogate. Together we share a passion for quality, delighting customers, and doing things properly. We are driven by our purpose and values, and we know our talented people set us apart. That’s where you come in.

We are committed to offering a welcoming, inclusive culture where everyone can thrive and we welcome applications from all cultures, backgrounds, and experiences. Don’t worry if you do not meet 100% of the job requirements listed above – if you fulfil most of the skills and experiences we're looking for, please apply as we would love to hear from you.

What we offer you

You’ll receive a comprehensive benefits package designed to support your financial and overall wellbeing.

On top of a competitive salary, we offer:

• A discretionary profit-share bonus scheme paid quarterly (11.9% average over the last three years).
• A generous, flexible and inclusive range of family-friendly benefits to support you through every stage of life. These include enhanced maternity, paternity, adoption and shared parental leave arrangements, flexible working options, paid time off for caring responsibilities, and emergency family leave.
• Freshly cooked hot meals while at work, along with free drinks and snacks
• Discounts on Bettys & Taylors products
• A range of health benefits, including a health cash plan, health assessments, flu jabs and more.
• Wellbeing support, including an Employee Assistance Programme (free and independent service offering free counselling and health and wellbeing resources). Read more here.
• The option to buy and (in some cases) sell additional holidays.Pension schemes and life assurance.
• And more.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of their career and make the most of:

• On-the-job learning
• External training programmes
• Apprenticeship opportunities
• Internal 1:1 coaching schemes
• Find out more about working here on our website.

Application and Interview Process

• There will be two-stage process for this role, and this will consist of a competency-based interview and a task brief.
• Interviews are planned to take place in October
• We share our interview questions in advance of the interview to help you prepare and be at your best.

Please let us know of any reasonable adjustments which you would benefit from. The hiring manager will pick up any information provided in your application and get in touch with you to talk about what could support you.

The closing date for this vacancy is Friday 2nd October.

We may close this vacancy early in the event we receive a high volume of applications. We recommend you apply as soon as possible to avoid disappointment.