Customer Support Assistant (fixed term contract)

Bettys & Taylors; Harrogate; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discretionary profit-share bonus (paid

Health benefits

Pension schemes

Job summary

Bettys & Taylors is seeking 2 full-time and 1 part-time Customer Support Assistant for our Starbeck site in Harrogate to cover the Christmas period.

You will help customers with orders by phone and email, offer product guidance, and handle queries efficiently to ensure the best outcomes. The role is on-site with clear holiday coverage and shift patterns.

Qualifications

• Previous experience of customer service/sales.
• Experience of working to and achieving targets.
• Excellent communication skills both written and verbal.
• Calm, resilient, and positive communicator.
• Experience of Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Deliver exceptional customer service and support for online store and café customers.
• Process orders by phone and email and provide product advice.
• Take ownership of queries and resolve issues quickly and professionally.
• Refer to role profile for full responsibilities.

Skills

Customer service

Sales targets

Communication

Calm under pressure

Microsoft Office

Tools

Microsoft Office

Job description

An opportunity has arisen in our Customer Support team, based at our Starbeck site in Harrogate and we are looking for 2 full time and 1 part time (or equivalent part-time hours e.g. 2 people working 2/3 days)Customer Support Assistantsto join us to support in the Christmas period.

This fixed term contract will start on9th November and finish on 24th December 2026.

As a Customer Support Assistant,you will be responsible for delivering exceptional customer service and support to our online Store and Café Tea Room customers.You will process orders by phone and email, provideadvice on products and services as required.You will also deal with any queries, taking ownership and resolving issues efficiently and professionally, ensuring the best possible outcome for our customers.

Please also see the attached role profile for more information about the role responsibilities.

Working pattern

The full-time role is 37.5 hours a week, 5 days over 6 (Monday-Saturday). The part-time roll is 3 days over 6 including Saturdays on a rota basis. If you would like to discuss flexible working patterns, please provide more details in your application.Theteam is based on site at ouroffices,hybrid working is therefore not available in this role.

About you

We are looking for:

• Previous experience of customer service/sales
• Experience of working to and achieving targets
• Excellent communication skills both written and verbal
• Calm, resilient, and positive communicator
• Experience of Microsoft Office (Word, Excel, Outlook)

About us - great people, great culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys, and Taylors of Harrogate. Together we share a passion for quality, delighting customers, and doing things properly. We are driven by our purpose and values, and we know our talented people set us apart.That’swhere you come in.

We are committed to offering awelcoming, inclusive culture where everyone can thrive and wewelcome applications from all cultures, background, s and experiences.Don’tworry if you do not meet 100% of the job requirements listed above – if you fulfil most of the skills and experienceswe'relooking for, please apply as we would love to hear from you.

What we offer you

You’llreceive a comprehensive benefits package designed to support your financial and overall wellbeing.

On top of a competitive salary, we offer:

• A discretionary profit-share bonus schemepaid quarterly(11.9% average over the last three years).
• Agenerous,flexibleand inclusive range of family-friendly benefits to support you through every stage of life. These include enhanced maternity, paternity, adoptionand shared parental leave arrangements, flexible working options, paid time off for caring responsibilities,and emergency family leave.
• Freshly cookedhot mealswhile at work, along with free drinks and snacks
• Discounts on Bettys & Taylors products
• Arange of health benefits, includingahealth cash plan, health assessments, flu jabs and more.
• Wellbeing support,including an Employee AssistanceProgramme (free and independent serviceoffering free counselling and health and wellbeing resources).Readmorehere.
• Theoptionto buy and(in some cases)selladditionalholidays.
• Pension schemes and life assurance.
• Andmore.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of their career and make the most of:

• On-the-job learning
• External training programmes
• Apprenticeship opportunities
• Internal 1:1 coaching schemes
• Find out more about working here on our website.

Application and Interview Process

• There will be one interview for this role, and this will consist of a competency-based interview.
• Interviews are planned to take place week commencing 6th October 2026.
• We share our interview questions in advance of the interview to help you prepare and be at your best.

Please let us know of any reasonable adjustments whichyouwouldbenefitfrom. The hiring manager will pick up any information provided in your application and get in touch withyou to talk about what couldsupport you.

If you have any queries about this vacancy, please contact the hiring manager on [e-mail]

Closing date -Friday 25th September 2026