Staff Cafe Manager

Bettys & Taylors of Harrogate; Harrogate; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Profit‑share bonus (discretionary)

Generous family‑friendly benefits

Hot meals, drinks and snacks

Product discounts

Health benefits

Wellbeing support

Holiday buy/sell option

Pension & life assurance

Job summary

Bettys & Taylors Group is seeking an experienced Staff Café Manager to lead the Pagoda Café team and oversee Carole’s Counter on-site at our Starbeck offices in Harrogate. The role is full-time, 37.5 hours over 5 days, with no hybrid option.

You will drive excellent customer experiences, develop a motivated team, and manage budgets, stock, and supplier relationships while ensuring strong collaboration with two Team Leaders.

Qualifications

• Previous experience as a Café Manager, Catering Manager, Restaurant Manager, or similar leadership role.
• Experience leading and developing teams in fast-paced hospitality or catering environments is essential.
• Strong communication and interpersonal skills.
• Excellent organisational and problem-solving abilities.
• Holds Level 3 Food Safety Qualification.
• Understanding of food safety legislation and health and safety practices.
• Experience managing budgets, stock control, and supplier relationships.
• Ability to build positive working relationships with colleagues, customers, and stakeholders.

Responsibilities

• Lead and motivate the Pagoda Café team to deliver an exceptional customer experience.
• Oversee the on-site staff shop, Carole’s Counter, and ensure convenient access to products.
• Work with two Team Leaders to run operations smoothly.
• Manage budgets, stock control, and supplier relationships.
• Ensure compliance with food safety and health and safety requirements.

Skills

Café management

Catering management

Team leadership

Communication skills

Organisational skills

Problem-solving

Education

Level 3 Food Safety Qualification

Job description

Are you an experienced Café or Catering Manager looking to lead a team that makes a difference every day?

At Bettys & Taylors Group we are seeking a skilled Staff Café Manager to lead our busy on‑site Staff Café, known as Pagoda Café.

As our Staff Café Manager, you will ensure the effective and smooth running of Pagoda Café. You will lead and motivate the team to work together to deliver an exceptional customer experience and make a positive difference to the daily experience of employees, visitors and contractors from across Bettys & Taylors Group. Pagoda Café is an inclusive and welcoming space where we use quality ingredients to provide varied and nutritional meals for our People throughout the day.

Working alongside two Team Leaders, this is an opportunity to make a real impact while leading a hardworking team in a business known for quality, care and exceptional experiences.

This role also includes the overall responsibility for our on‑site staff shop, named Carole’s Counter. You will play a role in ensuring our colleagues have convenient access to our products and support a strong sense of community across the business.

Please see the attached role profile for the full detail of role responsibilities.

Working pattern

This is a full‑time role working 37.5 hours over 5 days, from 8:30am each day Monday to Friday.

The staff café team is based on site at our main offices in Starbeck, hybrid working is therefore not available in this role.

If you would like to discuss flexible working, please provide more details in your application.

About You

• Previous experience as a Café Manager, Catering Manager, Restaurant Manager, or similar leadership role.


• Experience leading and developing teams in a fast‑paced hospitality or catering environment is essential.


• Strong communication and interpersonal skills.


• Excellent organisational and problem‑solving abilities.


• Holds Level 3 Food Safety Qualification.


• Understanding of food safety legislation and health and safety practices.


• Experience managing budgets, stock control, and supplier relationships.


• Ability to build positive working relationships with colleagues, customers, and stakeholders.

About Us - Great People, Great Culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys, and Taylors of Harrogate. Together we share a passion for quality, delighting customers, and doing things properly. We are driven by our purpose and values, and we know our talented people set us apart. That’s where you come in.

We are committed to offering a welcoming, inclusive culture where everyone can thrive and welcome applications from all cultures, backgrounds, and experiences. Don’t worry if you do not meet 100% of the job requirements listed above – if you fulfil most of the skills and experiences we’re looking for, please apply as we would love to hear from you.

What We Offer You

You’ll receive a comprehensive benefits package designed to support your financial and overall wellbeing.

On top of a competitive salary, we offer:

• A discretionary profit‑share bonus scheme paid quarterly (11.9% average over the last three years).


• A generous, flexible and inclusive range of family‑friendly benefits to support you through every stage of life. These include enhanced maternity, paternity, adoption and shared parental leave arrangements, flexible working options, paid time off for caring responsibilities, and emergency family leave.


• Freshly cooked hot meals while at work, along with free drinks and snacks.


• Discounts on Bettys & Taylors products.


• A range of health benefits, including a health cash plan, health assessments, flu jabs and more.


• Wellbeing support, including an Employee Assistance Programme (free and independent service offering free counselling and health and wellbeing resources). Read more here.


• The option to buy and (in some cases) sell additional holidays. Pension schemes and life assurance.


• And more.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of your career and make the most of:

• On‑the‑job learning


• External training programmes


• Apprenticeship opportunities


• Internal 1:1 coaching schemes


• Find out more about working here on our website.

Application and Interview Process

• There will be two‑stage process for this role, and this will consist of a competency‑based interview and a task brief.


• Interviews are planned to take place in October.


• We share our interview questions in advance of the interview to help you prepare and be at your best.

Please let us know of any reasonable adjustments which you would benefit from. The hiring manager will pick up any information provided in your application and get in touch with you to talk about what could support you.

The closing date for this vacancy is Friday 2nd October.