Stadium Event Ops Lead – VIP & Guest Experience

Compass Group UK; Greater London; Sur place; GBP 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

Competitive salary with bonus

23 days annual leave + bank holidays

Healthcare & wellbeing benefits

Mental health support

Family benefits

Pension & life assurance

Meals on duty

Résumé du poste

Levy UK & Ireland, part of Compass Group, is seeking an Event Operations Supervisor for Internals at Tottenham Hotspur Stadium in London. The role supports THFC and third-party events, including conferences and events, with a strong guest experience focus.

Reporting to the Event Operations Manager, you will lead internal teams, ensure safety standards, and drive service delivery across internal areas such as club spaces, media facilities and guest areas. Excellent benefits accompany the role.

Qualifications

• Minimum 2 years’ experience in quality, food-led service environments.
• Experience within stadiums, events, multisite outlets or event catering desirable.
• Experience working with VIPs, high-profile clients and senior stakeholders desirable.

Responsabilités

• Manage the delivery of THFC, third-party and Conference & Events as rostered.
• Build and maintain strong relationships with internal and external clients, including team personnel, VIPs and event organisers.
• Support the setup and delivery of first-class match day and event day hospitality.
• Support and lead internal and external Conferences & Events.
• Champion Health & Safety, cleanliness and operational standards across all areas.
• Lead and support variable teams, providing training, guidance and ongoing development.
• Review service delivery and performance to ensure KPIs and customer expectations are consistently met.
• Ensure event spaces are prepared and maintained to the highest standards.
• Keep up to date with hospitality and market trends to support continuous improvement.
• Work collaboratively with colleagues and carry out additional duties as required by the line manager.

Connaissances

Communication

Organisation

Attention to detail

Problem solving

Multi-tasking

Team development

Flexibility

Description du poste

Levy UK & Ireland, part of Compass Group, is seeking an Event Operations Supervisor for Internals at Tottenham Hotspur Stadium in London. The role supports THFC and third-party events, including conferences and events, with a strong guest experience focus.

Reporting to the Event Operations Manager, you will lead internal teams, ensure safety standards, and drive service delivery across internal areas such as club spaces, media facilities and guest areas. Excellent benefits accompany the role.