General Manager - Peterborough

Equipment Sales & Service Limited.; Cambridgeshire and Peterborough; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary with bonus

Healthcare & wellbeing benefits

Pension scheme

23 days’ annual leave + bank holidays

Meals on duty

Job summary

Levy UK & Ireland, part of Compass Group, seeks a General Manager to lead the delivery of exceptional food and beverage offerings and guest experiences across multi-site venues. You will work closely with the client to realise their vision, drive innovation and elevate service standards, while leading a large, high-performing team.

With full commercial accountability, you will oversee budgets, forecasts and operating costs, identifying opportunities to drive revenue, increase spend per

Qualifications

• Senior F&B management experience in multi-site operations, ideally in stadiums, arenas or entertainment venues.
• Proven ability to lead large operational teams and manage diverse outlets.
• Strong leadership for developing, motivating and retaining high-performing teams.

Responsibilities

• Develop and deliver strategic and tactical plans with the client, Operations Director and Levy stakeholders.
• Monitor market trends and competitor activity to identify opportunities for growth and innovation.
• Oversee day-to-day operations to ensure exceptional food quality, service standards and guest experiences.
• Drive a guest-focused hospitality culture using feedback to continually improve the offering.
• Lead operational projects including capital investment, innovation and continuous improvement initiatives.
• Maintain high standards of health and safety, brand compliance and supplier relationships.
• Lead, recruit, develop and retain a high-performing workforce and staffing plans for all events.
• Oversee budgets, forecasts, P&L, operating costs and profitability.

Skills

Leadership

P&L accountability

Multi-site management

Team development

Guest experience

Job description

An inspirational and commercially driven General Manager to lead the delivery of an exceptional food and beverage offering and outstanding guest experience. You will work closely with the client to deliver their vision, drive innovation and continuously improve service standards, while leading, developing and retaining a large, high-performing team. With full commercial accountability, you will oversee budgets, forecasts and operating costs, identifying opportunities to drive revenue, increase spend per transaction and ensure operational excellence. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. General Manager - The Role

• Develop and deliver strategic and tactical plans in collaboration with the client, Operations Director and key Levy stakeholders.
• Monitor competitor activity and market trends, identifying opportunities for innovation, improvement and business growth.
• Oversee the day-to-day operation, ensuring exceptional food quality, service standards and consistent guest experiences across all departments.
• Drive a strong guest-focused hospitality culture, using client and customer feedback to continually improve the offering.
• Lead the delivery of operational projects, including capital investment, innovation and continuous improvement initiatives.
• Maintain high standards of health and safety, brand compliance, operational readiness and effective supplier relationships.
• Lead, recruit, develop and retain a high-performing fixed and variable workforce, ensuring effective staffing plans for all events.
• Drive team engagement, performance management, succession planning, training and development across all departments.
• Take full financial accountability for venue performance, including budgets, forecasts, P&L, operating costs and profitability.
• Analyse business performance and identify commercial opportunities through product development, increased spend per transaction and improved cost management.
  Minimum 5 years' senior F&B management experience within a multi-site operation, ideally in a stadium, arena or entertainment environment.
• Proven ability to lead large operational teams and manage a diverse portfolio of outlets and business functions.
• Strong leadership skills with a passion for developing, motivating and retaining high-performing teams.
• Passionate about food, hospitality and delivering exceptional customer experiences within brand guidelines.
• Experience managing client relationships, influencing senior stakeholders and communicating effectively at all levels.
• Proven experience delivering projects, leading change and driving continuous operational improvement.
• Strong commercial awareness, including previous P&L accountability, financial management and problem-solving skills.
• Confident, adaptable and resilient, with the flexibility to work evenings and weekends and remain calm under pressure.
  Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and shape the future of hospitality. Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK and Ireland's most significant sporting, arena, and leisure venues. Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. Together, we create unforgettable experiences - and shape the future of hospitality.

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included