Event Operations Supervisor - Internals - Tottenham Hotspur Stadium

Compass Group PLC; Tottenham; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Healthcare & wellbeing

23 days annual leave + birthday off

Life Assurance

Meals on duty

Pension scheme

Discounts on shopping/travel

Employee Assistance Programme

Job summary

Levy UK & Ireland is recruiting an Event Operations Supervisor to support THFC and third-party events, including pre-match and on-the-day hospitality. You will build strong client relationships, drive service standards, and lead teams across stadium and Conference & Events settings.

On non-event days you’ll support Conferences & Events and help deliver exceptional guest experiences. The role requires a proactive, adaptable team player with experience in high-pressure environments.

Qualifications

• Minimum 2 years in quality, food-led service environments.
• Experience in stadiums, events, multisite outlets or event catering desirable.
• Experience working with VIPs, high-profile clients and senior stakeholders desirable.
• Excellent communication, organisation and attention to detail.

Responsibilities

• Manage delivery of THFC, third-party and Conference & Events as rostered.
• Build and maintain relationships with internal/external clients, VIPs and event organisers.
• Support setup/delivery of match day and event day hospitality.
• Lead internal and external Conferences & Events.
• Champion Health & Safety, cleanliness and standards across all areas.
• Lead and support variable teams with training and development.
• Review service delivery to meet KPIs and customer expectations.
• Ensure event spaces prepared and maintained to high standards.
• Keep up to date with hospitality trends for continuous improvement.
• Carry out duties as required by line manager.

Skills

Communication

Organisation

Attention to detail

Team training

Problem solving

Adaptability

Customer service

Flexible hours

Job description

Reporting to the Event Operations Manager, this role will support the planning, delivery and reconciliation of THFC and third-party event days, including pre-match, pre-event and on-the-day requests. You'll help drive service delivery across internal areas, including club spaces, media and broadcast facilities, and family and friends' areas, with a strong focus on the internal and external guest experience. On non-event days, you'll also support and lead the setup and delivery of Conferences & Events. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events ? from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London ? we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Event Operations Supervisor - Internals - The Role

• Manage the delivery of THFC, third-party and Conference & Events as rostered.
• Build and maintain strong relationships with internal and external clients, including team personnel, VIPs and event organisers.
• Support the setup and delivery of first-class match day and event day hospitality.
• Support and lead internal and external Conferences & Events.
• Champion Health & Safety, cleanliness and operational standards across all areas.
• Lead and support variable teams, providing training, guidance and ongoing development.
• Review service delivery and performance to ensure KPIs and customer expectations are consistently met.
• Ensure event spaces are prepared and maintained to the highest standards.
• Keep up to date with hospitality and market trends to support continuous improvement.
• Work collaboratively with colleagues and carry out additional duties as required by the line manager.
  Minimum 2 years' experience in quality, food-led service environments.
• Experience within stadiums, events, multisite outlets or event catering is desirable.
• Experience working with VIPs, high-profile clients and senior stakeholders desirable.
• Excellent communication, organisation and attention to detail.
• Resourceful and proactive, with the ability to solve problems and identify opportunities.
• Able to multitask, prioritise and adapt operational procedures when required.
• Passionate about developing teams and building strong client relationships.
• A confident team player with a can-do attitude, who remains calm and assertive under pressure and can work flexible hours.
  Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences ? and shape the future of hospitality..

£33619.2 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included