Sr Group Operations Manager

HCL Technologies Limited; North Kesteven; On-site; GBP 60,000 - 90,000; Full time

Job summary

HCL Technologies Limited is recruiting for a role focused on retention of accounts and generation of account level EE/ EN revenue, with project deliverables met through effective management and monthly team reviews. The company emphasizes people-first culture across its global operations and a broad portfolio spanning digital, cloud and AI solutions.

The position requires coordinating with teams to ensure renewals, high customer satisfaction, SLA adherence, and initiatives to reduce attrition,

Responsibilities

• To ensure generation of an account level EE & EN revenue
• To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
• To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
• To identify attrition percentage in accounts and take up initiatives to reduce the same
• To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyze the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives
• To ensure absorption of freshers as per the defined account targets
• To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.

Job description

To ensure retention of accounts, generation of account level EE/ EN revenue, and completion of all project deliverables as per customer requirements through effective management & monthly review of teams.

Key Responsibilities

• 1. To ensure generation of an account level EE & EN revenue
• 2. To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
• 3. To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
• 4. To identify attrition percentage in accounts and take up initiatives to reduce the same
• 5. To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyze the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives.ÂÂÂ
• 6. To ensure absorption of freshers as per the defined account targets
• 7. To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.