Senior Process Associate-Voice

HCL Technologies Limited; Belfast City District; On-site; GBP 21,000 - 32,000; Full time

Job summary

HCL Technologies Limited seeks a language specialist in Belfast to support customer service operations with strong grammar, fluency, and interactive communication skills.

The role emphasizes pronunciation, lexical resource and the ability to handle pressure while maintaining high accuracy. You will collaborate with teams to ensure clear, coherent customer interactions and contribute to quality evaluations across operational tasks.

Qualifications

• Strong command of grammar and clear spoken English.
• Fluent, coherent speech with good pronunciation.
• Ability to communicate interactively with customers.
• Solid lexical resource for varied phrasing.
• Demonstrated logical thinking and work ethics.

Responsibilities

• Language: grammar control, fluency, interactive communication, pronunciation, lexical resource.
• Operational Evaluation: knowledge of customer service industry and required skills.
• Demonstrates ability to handle pressure with a planned approach.
• Collaborates effectively with teams to ensure clear customer interactions.

Skills

Grammar control

Fluency & coherence

Interactive communication

Pronunciation

Lexical resource

Logical thinking

Work ethics

Team player

Stress management

Job description

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

Knowledge about the customer service industry and skills required

• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need

Key Responsibilities

Language-

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

Knowledge about the customer service industry and skills required

• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need

Skill Requirements

Language-

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

Knowledge about the customer service industry and skills required

• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need

Other Requirements

Language-

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

Knowledge about the customer service industry and skills required

• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.