Sportsbook Retail: Customer Experience Specialist

Betfred Group Holdings Limited; Grimsby; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Generous bonus schemes

Annual leave

Online GP 24/7

Employee wellbeing support

Enhanced maternity/paternity pay

Long service recognition

Wagestream wage access

Job summary

Betfred Group Holdings Limited in the United Kingdom is seeking an Assistant Sales Manager for our retail shops. You’ll process customer bets, answer queries, promote our products, and support events, ensuring a welcoming and responsible betting environment.

You’ll receive structured training to prepare you to open and close shops, develop product knowledge, handle cash with care, and grow within Betfred as part of a collaborative team.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the utmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Engaging customers

Team player

Job description

Betfred Group Holdings Limited in the United Kingdom is seeking an Assistant Sales Manager for our retail shops. You’ll process customer bets, answer queries, promote our products, and support events, ensuring a welcoming and responsible betting environment.

You’ll receive structured training to prepare you to open and close shops, develop product knowledge, handle cash with care, and grow within Betfred as part of a collaborative team.