Sports MarTech Customer Success Manager | Global Accounts

Ultimate Asset; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading provider in the sports industry is seeking a Customer Success Manager to manage relationships with top-tier clients including publishers and broadcasters. This role entails overseeing onboarding, ensuring client retention, and identifying growth opportunities. Ideal candidates will have at least 7 years of experience in a customer success role, excellent communication skills, and a strong understanding of the sports and broadcasting landscape. This position offers a hybrid work environment based in London.

Qualifications

• 7+ years in customer success or account management, ideally in sports/media.
• Proven track record in managing high-value client relationships.
• Strong understanding of the sports rights and broadcasting landscape.

Responsibilities

• Manage relationships with top-tier clients including publishers and rights holders.
• Oversee onboarding and implementation of services for new clients.
• Identify upselling opportunities to enhance client value.

Skills

Client relationship management

Strategic thinking

Problem-solving

Communication skills

Data analysis

Education

Bachelor’s degree in Business, Marketing, Sports Management, or a related field

Tools

CRM software proficiency

Job description

A leading provider in the sports industry is seeking a Customer Success Manager to manage relationships with top-tier clients including publishers and broadcasters. This role entails overseeing onboarding, ensuring client retention, and identifying growth opportunities. Ideal candidates will have at least 7 years of experience in a customer success role, excellent communication skills, and a strong understanding of the sports and broadcasting landscape. This position offers a hybrid work environment based in London.