Strategic Customer Success Manager - Retail Tech (Remote)

StrongPoint ALS; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Professional growth opportunities

Collaborative culture

Work with enterprise clients

Job summary

A leading retail technology provider is seeking a Customer Success Manager to ensure client satisfaction and drive adoption of their innovative solutions. This hybrid role involves acting as a primary contact for retail clients, collaborating with internal teams, and identifying growth opportunities. The ideal candidate will have at least 2 years of experience in Customer Success or Account Management, with strong communication and relationship-building skills. Join us to impact the future of retail technology!

Qualifications

• 2 years proven experience in Customer Success or Account Management.
• Experience working with enterprise clients in retail or SaaS.
• Understanding of e-commerce platforms and in-store technologies.

Responsibilities

• Serve as the primary contact for retail clients.
• Guide clients through onboarding and adoption.
• Collaborate with internal teams to ensure client satisfaction.
• Monitor account health and usage metrics.
• Identify upselling and cross-selling opportunities.

Skills

Customer Success

Account Management

Communication

Problem-solving

Relationship-building

Job description

A leading retail technology provider is seeking a Customer Success Manager to ensure client satisfaction and drive adoption of their innovative solutions. This hybrid role involves acting as a primary contact for retail clients, collaborating with internal teams, and identifying growth opportunities. The ideal candidate will have at least 2 years of experience in Customer Success or Account Management, with strong communication and relationship-building skills. Join us to impact the future of retail technology!