Client Success Manager: Onboarding & Growth Champion

Igbaffiliate; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading affiliate marketing company in Greater London is seeking an experienced Customer Success Manager to join their team. The ideal candidate will build long-term relationships with clients, ensuring satisfaction with products and services. Responsibilities include guiding customer onboarding, managing accounts, and proactively resolving issues. Candidates should have a Bachelor's degree and proven experience in customer success or account management. Knowledge of the gambling industry is preferred.

Qualifications

• Proven experience in Customer Success, Account Management, or related roles.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Understanding of and experience of working within the gambling industry preferred.

Responsibilities

• Develop and maintain strong relationships with key stakeholders.
• Guide new customers through the onboarding process.
• Oversee customer accounts and ensure timely renewal of contracts.
• Track customer satisfaction and engagement metrics.
• Collect and analyze customer feedback to improve offerings.

Skills

Customer Relationship Management

Strong communication skills

Problem-solving abilities

Interpersonal skills

Ability to work independently

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

A leading affiliate marketing company in Greater London is seeking an experienced Customer Success Manager to join their team. The ideal candidate will build long-term relationships with clients, ensuring satisfaction with products and services. Responsibilities include guiding customer onboarding, managing accounts, and proactively resolving issues. Candidates should have a Bachelor's degree and proven experience in customer success or account management. Knowledge of the gambling industry is preferred.