Sport Advisor: Customer Experience & Academy Training

Decathlon UK Ltd; Greater London; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Healthy staff discounts

Weekly staff sports/activities

Cycle-to-Work scheme

Decathlon Academy training

Discount hub with vouchers

Job summary

Decathlon UK Ltd is seeking a Sport Advisor (Sales Assistant) to be the heart of the customer experience. You will welcome sport enthusiasts, guide them through products and services, and collaborate with the team to ensure a seamless shopping journey across in-store and online channels.

We invest in teammates’ development, offering benefits like staff discounts, weekly activities, Cycle-to-Work, and training via Decathlon Academy.

Qualifications

• Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
• Are dedicated to providing exceptional customer service and building positive relationships with every individual.
• Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
• Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
• Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.
• Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
• Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
• Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.
• Comfortable working in a dynamic retail environment, including weekends and holidays.

Responsibilities

• Provide excellent customer service across in-store, online, and social channels.
• Present products and services to meet diverse needs and budgets, including rentals and subscriptions.
• Build positive customer relationships to encourage loyalty and repeat visits.
• Promote and sell Decathlon offerings through in-store, online, and social channels.
• Support transactions with multiple payment options and basic repair/personalisation services.
• Create welcoming, accessible store environment and ensure product information is clear.
• Maintain stock availability and protect customer data according to guidelines.
• Showcase product range with effective displays and promote sustainability.

Job description

Decathlon UK Ltd is seeking a Sport Advisor (Sales Assistant) to be the heart of the customer experience. You will welcome sport enthusiasts, guide them through products and services, and collaborate with the team to ensure a seamless shopping journey across in-store and online channels.

We invest in teammates’ development, offering benefits like staff discounts, weekly activities, Cycle-to-Work, and training via Decathlon Academy.