SPOC Admin Assistant — Patient Referrals & Access

Humber Youth Action Group; Pocklington; On-site; GBP 18,000 - 21,000; Full time

Job summary

Humber Youth Action Group seeks an experienced SPOC Administration Assistant to support patients and healthcare professionals. The role involves reception duties, handling referrals, and coordinating with clinical teams to ensure timely appointments.

You will process referrals, manage waiting lists, and help maintain smooth patient pathways in a fast-paced healthcare environment. Training and development are encouraged.

Qualifications

• GCSE English and Maths required.
• Experience using Microsoft Office applications (Word/Excel/Outlook).

Responsibilities

• Provide administrative support to the Single Point of Contact (SPOC) service.
• Coordinate referrals to Scarborough, Ryedale, Whitby and Pocklington community services.
• Act as first point of contact for service users and referring health professionals.
• Process referrals into the Trust’s clinical computer system.
• Direct referrals to appropriate clinical teams for triage or caseload allocation.
• Book appointments and assist with waiting list management.

Skills

MS Office

Reception duties

Flexible working

Customer service

Education

GCSE English

GCSE Maths

Job description

Humber Youth Action Group seeks an experienced SPOC Administration Assistant to support patients and healthcare professionals. The role involves reception duties, handling referrals, and coordinating with clinical teams to ensure timely appointments.

You will process referrals, manage waiting lists, and help maintain smooth patient pathways in a fast-paced healthcare environment. Training and development are encouraged.