SPOC Administration Assistant

Humber Youth Action Group; Pocklington; On-site; GBP 18,000 - 21,000; Full time

Job summary

Humber Youth Action Group seeks an experienced SPOC Administration Assistant to support patients and healthcare professionals. The role involves reception duties, handling referrals, and coordinating with clinical teams to ensure timely appointments.

You will process referrals, manage waiting lists, and help maintain smooth patient pathways in a fast-paced healthcare environment. Training and development are encouraged.

Qualifications

• GCSE English and Maths required.
• Experience using Microsoft Office applications (Word/Excel/Outlook).

Responsibilities

• Provide administrative support to the Single Point of Contact (SPOC) service.
• Coordinate referrals to Scarborough, Ryedale, Whitby and Pocklington community services.
• Act as first point of contact for service users and referring health professionals.
• Process referrals into the Trust’s clinical computer system.
• Direct referrals to appropriate clinical teams for triage or caseload allocation.
• Book appointments and assist with waiting list management.

Skills

MS Office

Reception duties

Flexible working

Customer service

Education

GCSE English

GCSE Maths

Job description

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.

We are looking for an experienced, motivated, and enthusiastic SPOC Administration Assistant to join our friendly and dynamic team. The Single Point of Contact (SPOC) service operates 7 days a week between 8:00am and 6:00pm and plays a vital role in ensuring patients and healthcare professionals receive timely support and access to services.

As part of our dedicated administration team, you will be at the heart of the patient journey, acting as the first point of contact for service users and referring health professionals. Your role will include reception function for Pocklington, processing referrals onto Trust clinical systems, coordinating referrals to the appropriate clinical teams, booking appointments, and supporting effective waiting list management. This is an exciting opportunity to make a real difference by helping people access the care and support they need, while working within a fast-paced and rewarding healthcare environment.

Main duties of the job

• To provide an administration service to Community Services Single Point of Contact (SPOC).
• Facilitate the co-ordination of all referrals into Scarborough, Ryedale, Whitby and Pocklington community services
• Single point of contact for service users and referring health professionals.
• Process referrals into the Trust's clinical computer system.
• Direct referrals to the appropriate clinical team to be triaged/ allocated to caseload.
• Book appointments and support waiting list management by appointing patients from the waiting list.
• To provide an administration service to Community Services Single Point of Contact (SPOC).
• Facilitate the co-ordination of all referrals into Scarborough, Ryedale, Whitby and Pocklington community services
• Single point of contact for service users and referring health professionals.
• Process referrals into the Trust's clinical computer system.
• Direct referrals to the appropriate clinical team to be triaged/ allocated to caseload.
• Book appointments and support waiting list management by appointing patients from the waiting list.

About us

We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.

We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.

From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.

Find out more and search live jobs.

Job responsibilities

For further information regarding this vacancy please see the attached Job Description and Person Specification.

Person Specification

Qualifications & Knowledge

• 2 GCSEs/O levels English and Maths

Experience

• Experience in the operation and use of Microsoft Office products
• Understanding of a range of work procedures and practices, some of which are non-routine and are acquired through formal training or equivalent experience

Skills and Competencies

• Willingness to adapt to change and work flexibly
• Ability to commute between the various sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.