SPOA Officer — Housing Support & Referrals Lead

Gwynedd Council; Caernarfon; On-site; GBP 30,000 - 42,000; Full time

Job summary

Gwynedd Council seeks a Housing Support Grant Officer to support the application, assessment, referral, and monitoring of the Housing Support Grant across Gwynedd. The role involves data collection, referral management, and partnership work with agencies to ensure appropriate housing-related support for diverse client groups.

You will handle referrals, perform vetting of information, and serve as the first point of contact for enquiries while maintaining data protection standards and

Qualifications

• Professional qualification or relevant experience in the field.
• Very good IT skills with experience of using different software packages including Microsoft Office (e.g. Word, Outlook, Excel, PowerPoint).
• Ability to follow Welsh and English at professional level in communication and reporting.

Responsibilities

• Receive and evaluate all referrals for Housing Support Grant funded services.
• Initial vetting and risk checks for referrals; challenge information and methodologies as needed.
• First point of contact for inquiries from professionals and the public about housing-related support services.
• Match referrals to the most appropriate housing-related support.
• Collaborate with partner organisations to ensure access to the best service for identified needs.
• Identify and understand needs of complex service users and coordinate with involved agencies.
• Disseminate information and encourage best practices for clients with multiple needs.
• Attend multi-agency meetings to achieve best placements for service users.

Skills

Welsh language

Relationship building

Data handling

Education

Relevant professional qualification or experience

Tools

Microsoft Office

Job description

Gwynedd Council seeks a Housing Support Grant Officer to support the application, assessment, referral, and monitoring of the Housing Support Grant across Gwynedd. The role involves data collection, referral management, and partnership work with agencies to ensure appropriate housing-related support for diverse client groups.

You will handle referrals, perform vetting of information, and serve as the first point of contact for enquiries while maintaining data protection standards and