SPOA Officer One Stop Shop

Gwynedd Council; Caernarfon; On-site; GBP 30,000 - 42,000; Full time

Job summary

Gwynedd Council seeks a Housing Support Grant Officer to support the application, assessment, referral, and monitoring of the Housing Support Grant across Gwynedd. The role involves data collection, referral management, and partnership work with agencies to ensure appropriate housing-related support for diverse client groups.

You will handle referrals, perform vetting of information, and serve as the first point of contact for enquiries while maintaining data protection standards and

Qualifications

• Professional qualification or relevant experience in the field.
• Very good IT skills with experience of using different software packages including Microsoft Office (e.g. Word, Outlook, Excel, PowerPoint).
• Ability to follow Welsh and English at professional level in communication and reporting.

Responsibilities

• Receive and evaluate all referrals for Housing Support Grant funded services.
• Initial vetting and risk checks for referrals; challenge information and methodologies as needed.
• First point of contact for inquiries from professionals and the public about housing-related support services.
• Match referrals to the most appropriate housing-related support.
• Collaborate with partner organisations to ensure access to the best service for identified needs.
• Identify and understand needs of complex service users and coordinate with involved agencies.
• Disseminate information and encourage best practices for clients with multiple needs.
• Attend multi-agency meetings to achieve best placements for service users.

Skills

Welsh language

Relationship building

Data handling

Education

Relevant professional qualification or experience

Tools

Microsoft Office

Job description

Gwynedd Council offers an attractive employment package, for more information please click on this Information PackGwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)For further information about this post please contact Colleen Pritchard on [e-mail] Interview date to be confirmed.Application forms are available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SHTel: 01286 679076E-Mail: [e-mail] DATE: 10:00 AM, 11/08/2026If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.

Person Specification

Personal attributesEssentialStrong relationship building skills.The ability to deal with people of all ages and background.A commitment to equality of opportunity, valuing diversity and anti-discriminatory practice, which is reflected in the professional relationships built with service users, colleagues and the public.Integrity, self-confidence, assertiveness and flexibility.Able to take on responsibilities and communicate effectively, handling confidential matters sensitively.Able to work under pressure and as a team member.In possession of a full and current driving licence and use of a car.DesirableUnderstanding of the Housing Support Grant.Qualifications and relevant trainingEssentialProfessional qualification or relevant experience in the fieldVery good IT skills with experience of using different software packages including Microsoft Office (e.g. Word, Outlook, Excel, PowerPoint)DesirableEvidence of continuing professional and personal developmentRelevant experienceEssentialExperience of working with different agencies.Experienced in planning and monitoring the progress of your own workload and meeting deadlines.Experience of working with vulnerable people in a supportive or advisory role.Strong customer care experience.DesirableExperience of working within the Housing Support Grant.Skills and specialist knowledgeEssentialExperience of dealing with members of the public in sensitive / or pressured situationsThe ability to assess needs using different methods.DesirableOperational experience within the Housing Support GrantLanguage requirementsListening and Speaking - HigherAble to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.Reading and Understanding - HigherAble to understand standard written Welsh and English; both formal and informal.Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.Writing - HigherPresent written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).

Job Description

• Purpose of the post
• Ensure that the people of Gwynedd are at the heart of everything we do.
• To support the application, assessment, referral and monitoring processes and associated administration of the Council's Housing Support Grant across the County of Gwynedd; both accommodation based and floating support across the whole range of housing support needs.Responsibility for functions
• Responsible for collecting data for the Housing Support Grant.
• Responsible for handling / analysing data relating to the Siop Un Stop / Housing Support GrantMain duties
• To receive and evaluate all referrals for the Housing Support Grant funded housing-related floating support services in Gwynedd for the whole range of client groups i.e. homelessness, mental health, young people, care leavers, substance misuse, older people, learning disabilities etc.
• To undertake initial vetting and risk checks for all housing-related floating support referrals received by the Housing Support Grant team and where appropriate check and challenge information and methodologies used.
• To be the first point of contact for enquires from (from both professionals and members of the public) for the Council's housing-related support services.
• To match the referral to the most appropriate housing-related support.
• To work in partnership with the Council’s Supporting People funded housing-related support services, Housing Solutions service, Social Care service and partner organisations (such as Probation and Betsi Cadwaladr Health Board) to ensure the service user is able to access the most appropriate service to meet their identified needs.
• To be able to identify and understand the needs of multiple / complex service users to identify those agencies who are involved or have been involved
• To work with agencies, providers and service users to overcome barriers to achieve the best placement for service users.
• To disseminate information and encourage good practice with regards to clients who have multiple / complex needs.
• To arrange and attend multi agency meetings to achieve best placements for service users with multiple / complex needs.
• To respond to information received from the referrers to make decisions about individual support services.
• To ensure that all electronic information about service users seeking and receiving a housing-related support service is kept up to date working in line with data protection guidelines.
• Maintain and input into systems for referrals and allocations and manage gaps and waiting lists where necessary, using appropriate IT programmes to support this work.
• To work closely with the Housing Support Grant Team Leader and team to ensure operations run efficiently and effectively.
• To deliver the Council’s housing-related support services in accordance with Gwynedd’s Housing Support Grant Local Commissioning Strategy and the Welsh Government guidance and grant conditions.
• To be aware of and to take forward policy and guidance in relation to the Protection of Vulnerable Adults and children's safeguarding.
• To be aware of the support needs, characteristics and risks associated with each client group
• To establish and maintain effective communications and good working relationships with relevant statutory agencies, professional, independent and voluntary sector organisations, users, carers and other key stakeholders
• Collate and provide information and make recommendations in relation to the improvement of services in line with the Housing Support Grant Commissioning Process.
• Attend relevant multi-agency forums to provide housing advice and refer to other professionals.
• Responsibility for self-development.
• Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
• Operate within the Council’s policies in relation to equal opportunities and equality.
• Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
• Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
• Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
• Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
• Special circumstances
• Occasionally you wil be required to work unsociable hours.