Part-Time Trauma-Informed Housing Support Officer

North Wales Housing; Bangor; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

25 days annual leave + bank holidays

Benefits platform with savings

Further studies support

Employee health assistance

Enhanced maternity/paternity pay

Generous contributory pension

Job summary

North Wales Housing is seeking a Housing Support Officer for the Pendinas Scheme in Bangor. This 16-hour-per-week permanent role operates on a 6-weekly rota with varied shifts, offering the chance to support residents with a person-centred trauma-informed approach and to contribute to a professional housing support service.

Reporting to the Supported Housing Manager, you will help ensure safety, manage incidents, assist with housing and benefits claims, and promote social inclusion while

Qualifications

• Awareness of professional boundaries when supporting vulnerable people.
• Understanding safeguarding principles for children and vulnerable adults.
• Awareness of the support needs of vulnerable people.
• Demonstrable experience in a client-centred environment.
• Demonstrable experience handling information confidentially.

Responsibilities

• Maintaining the safety of the building and residents.
• Acting as first point of contact for incidents, liaising with staff and external agencies.
• Keeping accurate records and handing over to staff as appropriate.
• Assisting clients with housing and associated benefits claims.
• Providing engagement activities to promote social inclusion.

Skills

Professional boundaries

Safeguarding principles

Vulnerable client support

Client-centred environment

Confidentiality

Job description

North Wales Housing is seeking a Housing Support Officer for the Pendinas Scheme in Bangor. This 16-hour-per-week permanent role operates on a 6-weekly rota with varied shifts, offering the chance to support residents with a person-centred trauma-informed approach and to contribute to a professional housing support service.

Reporting to the Supported Housing Manager, you will help ensure safety, manage incidents, assist with housing and benefits claims, and promote social inclusion while