Specialty - Credit Control Team Leader

Sedgwick Claims Management Services Ltd; Leeds; Hybrid; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Private healthcare plan

Life assurance

Employee assistance programme

Group Income Protection

Hybrid working options

Season ticket loan

Job summary

Sedgwick is seeking a Specialty Credit Control Team Leader in Leeds to guide a seven-person Credit Control team, ensuring timely collection of premiums and fees across the London Market. The role includes managing debt positions, cash allocation, and stakeholder engagement with brokers, clients and underwriters.

Based in Leeds with hybrid working and travel to other offices, you will drive process improvements, support automation initiatives, and align with FCA/Lloyd's governance standards to

Qualifications

• Team leadership experience delivering performance and service standards.
• Credit control, collections and debt management in insurance, with London Market knowledge.
• Experience using Electronic Claims File (ECF) systems and Lloyd's market practices.
• Stakeholder management with brokers, clients, underwriters and senior leaders.
• Regulatory compliance awareness focused on FCA, Lloyd's and governance.
• Ability to identify process improvements and drive efficiency.
• Aviation insurance knowledge is desirable.

Responsibilities

• Lead a seven-strong Credit Controllers team handling premium/fee collections.
• Oversee outstanding debt and ensure timely settlement and accurate cash allocation.
• Maintain relationships with brokers, underwriters, clients and internal stakeholders.
• Manage submissions via the Electronic Claims File (ECF) platform per Lloyd's market rules.
• Identify opportunities to streamline processes and support automation initiatives.

Skills

Team Leadership

Credit Control & London Market

ECF & Lloyd's Knowledge

Stakeholder Management

Compliance Awareness

Process Improvement

Aviation Insurance Knowledge

Tools

ECF

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Specialty - Credit Control Team Leader

Job Location: Leeds, UK
Job Type: Permanent, full time
Remuneration: Competitive salary taking into account skills, experience and qualifications

Play a key role in leading Credit Control operations for our growing Specialty and Aviation business. We are excited to be recruiting for a newly created Specialty Credit Control Team Leader position within our Finance team. This is a unique opportunity to play a key role in supporting our growing Specialty division, including Aviation, while helping to shape and develop a first-class credit control function. Working closely with Operational and Finance leadership, you will have the opportunity to influence change, drive improvements, and contribute to the continued success of the business. Based in our Leeds office, with the benefit of flexible hybrid working and occasional travel to other office locations, you will lead a team of seven Credit Controllers responsible for the collection of premiums and fees across the London Market. You will oversee the management of outstanding debt, ensuring timely settlement of accounts and the accurate allocation of cash, while maintaining strong working relationships with brokers, underwriters, clients and internal stakeholders. A key part of the role will involve managing premium and fee submissions through the Electronic Claims File (ECF) platform, ensuring transactions are processed accurately and in line with Lloyd's market requirements. You will monitor debt positions, provide meaningful management information, support the resolution of complex account queries, and work with stakeholders to maintain strong collection performance and compliance standards. The successful candidate will play an important role in identifying opportunities to streamline processes, improve efficiencies and support automation initiatives, helping to create a high-performing and future-focused Credit Control function. This role offers significant exposure across the organisation and provides the opportunity to work closely with senior leaders and London Market brokers while driving operational excellence across the Specialty business.

The skills you will have when you apply:

• Team Leadership - Experience leading, developing and motivating a team to deliver strong performance and service standards.
• Credit Control & London Market Experience - Strong background in credit control, collections and debt management within the insurance sector, with knowledge of London Market processes.
• ECF & Lloyd's Knowledge - Experience using Electronic Claims File (ECF) systems and a strong understanding of Lloyd's market practices and requirements.
• Stakeholder Management - Ability to build effective relationships and confidently engage with brokers, clients, underwriters and senior business leaders.
• Compliance Awareness - Understanding of FCA, Lloyd's and internal regulatory requirements, with a focus on maintaining high standards of governance and control.
• Process Improvement - Experience identifying and implementing improvements to enhance efficiency, performance and reporting.
• Aviation Insurance Knowledge - Understanding of Aviation insurance business and market practices is desirable.

What we’ll give you for this role:

• Remuneration & more Competitive salary based on skills and experience
• Holiday allowance of 25 days plus bank holidays
• Hybrid working options (office and home)
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for wellbeing support
• Group Income Protection
• Other benefits
• Voluntary benefits – green car scheme, dental cover, annual medical assessment, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry.

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com