Operations Manager – Commercial Property Adjusting

Sedgwick; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle or cash allowance

Private healthcare

Pension scheme

25 days holiday + bank holidays

Hybrid working

Wellbeing programs

Job summary

Sedgwick is recruiting an Operations Manager for Commercial Property Adjusting in London & South East. The role leads a team handling commercial property claims from a London base with hybrid working and close collaboration with insurer clients, brokers and internal partners.

You will mentor the team, drive performance and ensure robust technical quality while managing deadlines and regulatory requirements, including Consumer Duty Act.

Qualifications

• Experience handling commercial property insurance claims.
• Proven ability to lead and develop a high‑performing team.
• Strong communication with insurers, brokers and clients.

Responsibilities

• Lead and develop the Commercial Adjusting team for London & South East.
• Ensure service delivery, technical quality and outcomes meet standards.
• Manage financial targets and regulatory compliance including Consumer Duty Act.
• Build relationships with insurer clients, brokers and internal partners.

Skills

Commercial property insurance

Leadership

Stakeholder engagement

IT systems

Regulatory compliance

Tools

CRM software

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Operations Manager – Commercial Property Adjusting (London & South East)

Location:

London & South east with hybrid working

Job Type:

Permanent

Salary:

Competitive + vehicle/allowance + benefits

Lead and support a high‑performing Commercial Property Adjusting team as an Operations Manager in our London & South East region.

We’re looking for an Operations Manager to lead our Commercial Adjusting team across London & South East, based primarily from our London office office. You’ll support a team of commercial loss adjusters and technical colleagues handling a broad range of commercial property claims, ensuring exceptional service delivery, robust technical quality, and consistently strong outcomes for our insurer and corporate clients.

In this role, you’ll provide day‑to‑day leadership, mentoring and development to your team while driving performance, managing financial targets, and ensuring compliance with Sedgwick processes and regulatory requirements, including the Consumer Duty Act. You’ll work closely with insurer clients, brokers, and internal partners, building trusted relationships and ensuring claims are handled with professionalism, fairness and efficiency.

This role offers flexibility, though you’ll typically spend one to two days per week in our London office, with the remainder supported through hybrid working.

We’re seeking someone with experience handling commercial property insurance claims, proven people‑management skills, confidence in leading high‑performing teams, and excellent communication abilities. You’ll receive full training, ongoing support, and access to industry‑leading development opportunities to help you thrive and progress.

What you’ll have:

• Commercial claims expertise: Experience handling commercial property insurance claims.
• Customer focus: A strong commitment to delivering excellent service and fair outcomes for clients and policyholders.
• Leadership ability: Proven capability to lead, motivate and support a high‑performing technical team.
• Communication skills: First‑class written and verbal communication, with confidence engaging stakeholders at all levels.
• Technical competence: Strong IT capability and the ability to maintain accurate, high‑quality electronic files.
• Organisational strength: Ability to prioritise, manage deadlines and maintain control under pressure.
• Team collaboration: Skilled in building effective working relationships and supporting colleague development.
• Performance management: Experience coaching, mentoring and conducting structured performance discussions.
• Compliance mindset: Understanding of regulatory expectations, including vulnerability awareness and the Consumer Duty Act.
• Commercial awareness: Insight into how team performance influences financial outcomes and client satisfaction.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• Fully funded company vehicle or cash in lieu allowance
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other Benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).