MCL Operations Director

Sedgwick Claims Management Services Ltd; Manchester; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Fully funded company vehicle or cash

SIPP (Pension)

25 days holiday + bank holidays

Private healthcare

Life assurance

Employee assistance programme

Wellbeing and digital GP apps

Group Income Protection

Flexible benefits

Job summary

Sedgwick plc in Manchester is seeking a senior Operations Director for Major & Complex Loss. You will lead a regional team of loss adjusters, balancing hands-on technical leadership with strategic oversight, ensuring strong financial performance and high-value client outcomes.

You will champion innovation, shape structuring and workflows, and develop future loss adjusting leaders within a national practice.

Qualifications

• FCILA or ACILA qualification required.
• Experience in major and complex loss within commercial property.
• Proven leadership of experienced adjusters within a regional structure.
• Strong client-facing and budget management skills.

Responsibilities

• Lead and deliver major and complex loss operations for the Manchester region.
• Provide strategic oversight, technical leadership and performance against budget.
• Develop, coach and mentor a team of loss adjusting professionals.
• Represent Sedgwick to senior clients and maintain high standards of service delivery.

Skills

FCILA/ACILA

Strategic leadership

Loss adjusting

Commercial property claims

Client facing

People development

Financial acumen

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

MCL Operations Director Job Location: Manchester Job Type: Permanent Remuneration: Competitive salary based on skills, experience, and qualifications Lead, inspire and deliver excellence across the Manchester Major and Complex Commercial Property claims portfolio. This is a senior leadership opportunity for an accomplished loss adjusting professional who thrives on responsibility, influence and technical challenge. As Major & Complex Loss Operations Director & Executive MCL Adjuster for Leeds, you will take ownership of a high-profile region, leading a respected team of major and complex loss colleagues within a nationally recognised commercial property practice. Trusted to handle some of the UK’s most significant and technically demanding claims, you will represent Sedgwick at senior client level while safeguarding the quality, integrity and reputation for excellence the business is known for.

In this role, you will balance hands‑on technical leadership with strategic and operational oversight. You will guide and support colleagues on major and complex losses, ensure strong financial performance against budget, and work collaboratively with fellow Operational Directors to maintain flexibility and responsiveness as claim volumes fluctuate.

A core part of your remit will be establishing clear structures, expectations and ways of working that allow the team to perform at its best, while continuously improving service delivery and client outcomes.

Just as important is your focus on people. You will inspire, motivate and develop a team of highly skilled professionals, creating an environment where talent is nurtured and future loss adjusting leaders are developed.

With a strong understanding of commercial property claims and client strategies, you will champion innovation, professionalism and continuous improvement, ensuring Sedgwick continues to set the benchmark for major and complex loss handling in the market.

What you’ll bring:

• Professional credibility through FCILA or ACILA qualification, demonstrating recognised technical expertise in loss adjusting
• Major and complex loss expertise with deep knowledge of commercial property claims and the ability to lead or support on technically challenging, high‑value cases
• Proven leadership capability to inspire, motivate and manage experienced adjusters and technical support colleagues within a regional structure
• Operational management strength with the ability to design clear systems, roles and workflows that drive consistency, accountability and performance
• Financial and commercial acumen to deliver strong results against budget while understanding client strategies, priorities and market dynamics
• Client‑facing confidence with the ability to engage credibly and effectively with senior client stakeholders and represent the business at a high level
• Strategic collaboration skills to work closely with peer Operational Directors, enabling flexible resourcing and rapid response to fluctuating claim volumes
• People development focus with a clear commitment to coaching, mentoring and developing future loss adjusting talent within the region
• Communication excellence including strong written, verbal and presentation skills, with the ability to report clearly and concisely to a range of audiences
• Organisation and resilience to prioritise effectively, remain adaptable during peak workloads, and maintain high standards under pressure
• Continuous improvement mindset with the ability to identify opportunities for innovation and drive a culture of market‑leading service delivery

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• Fully funded company vehicle or cash in lieu allowance
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection
• Other benefits
• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

#LI-HYBRID Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com