Specialty - Credit Control Team Leader

Sedgwick; Leeds; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private healthcare

Life assurance

Hybrid working

Employee assistance

Job summary

Sedgwick in Leeds is seeking a Specialty Credit Control Team Leader to oversee a seven-person team responsible for premium and fee collection across the London Market. The role combines leadership with hands-on credit control duties in a hybrid office-based environment.

You will manage debt positions, deliver meaningful management information, support resolution of account queries, and drive process improvements and automation initiatives to sustain high collection performance and regulatory

Qualifications

• Team leadership experience delivering strong performance and service standards.
• Strong credit control, collections and debt management experience in insurance with London Market knowledge.
• Experience using ECF systems and Lloyd’s market practices.
• Ability to engage brokers, clients, underwriters and senior leaders.
• Understanding of FCA, Lloyd’s and internal regulatory requirements.
• Experience identifying process improvements and automation opportunities.
• Aviation Insurance knowledge is desirable.

Responsibilities

• Lead a seven-person Credit Controllers team to achieve targets.
• Oversee premium and fee submissions and debt collection.
• Monitor debt positions and provide meaningful management information.
• Resolve complex account queries in collaboration with stakeholders.
• Drive process improvements and automation to boost efficiency.
• Ensure compliance with regulatory standards and Lloyd’s market requirements.

Skills

Team Leadership

Credit Control

London Market

ECF Knowledge

Stakeholder Mgmt

Regulatory Compliance

Aviation Insurance

Job description

Specialty Credit Control Team Leader

Play a key role in leading Credit Control operations for our growing Specialty and Aviation business. Based in our Leeds office with flexible hybrid working and occasional travel, you will lead a team of seven Credit Controllers responsible for the collection of premiums and fees across the London Market. You will oversee the management of outstanding debt, ensuring timely settlement of accounts and the accurate allocation of cash, while maintaining strong working relationships with brokers, underwriters, clients and internal stakeholders.

A key part of the role will involve managing premium and fee submissions through the Electronic Claims File (ECF) platform, ensuring transactions are processed accurately and in line with Lloyd’s market requirements. You will monitor debt positions, provide meaningful management information, support the resolution of complex account queries, and work with stakeholders to maintain strong collection performance and compliance standards.

Your role will also involve identifying opportunities to streamline processes, improve efficiencies and support automation initiatives, helping to create a high-performing and future-focused Credit Control function.

Job Location

Leeds, UK

Job Type

Permanent, full time

Remuneration

Competitive salary taking into account skills, experience and qualifications

Required Skills

• Team Leadership – Experience leading, developing and motivating a team to deliver strong performance and service standards.
• Credit Control & London Market Experience – Strong background in credit control, collections and debt management within the insurance sector, with knowledge of London Market processes.
• ECF & Lloyd’s Knowledge – Experience using Electronic Claims File (ECF) systems and a strong understanding of Lloyd’s market practices and requirements.
• Stakeholder Management – Ability to build effective relationships and confidently engage with brokers, clients, underwriters and senior business leaders.
• Compliance Awareness – Understanding of FCA, Lloyd’s and internal regulatory requirements, with a focus on maintaining high standards of governance and control.
• Process Improvement – Experience identifying and implementing improvements to enhance efficiency, performance and reporting.
• Aviation Insurance Knowledge – Understanding of Aviation insurance business and market practices is desirable.

Remuneration & More

• Competitive salary based on skills and experience
• Holiday allowance of 25 days plus bank holidays
• Hybrid working options (office and home)

Health & Support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for wellbeing support
• Group Income Protection

Other Benefits

• Voluntary benefits – green car scheme, dental cover, annual medical assessment, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. Sedgwick is an Equal Opportunity Employer.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person).

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.