Specialty - Credit Control Team Leader

Segment (Twilio); Leeds; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working options

Private healthcare

Life assurance

Income protection

Employee assistance programme

Education opportunities

Discounts

Job summary

Sedgwick in Leeds, UK is seeking a Specialty Credit Control Team Leader to support our growing Specialty division, including Aviation, and help shape a first‑class credit control function within the Finance team.

You will lead seven Credit Controllers, oversee premium and fee debt collection, ensure timely settlements and accurate cash allocation, maintain strong relationships with brokers, underwriters and internal stakeholders, and drive process improvements.

Qualifications

• Team leadership experience delivering strong performance and service standards.
• Credit control and debt management experience within insurance, with London Market knowledge.
• Experience using Electronic Claims File (ECF) systems and Lloyd’s market practices.

Responsibilities

• Lead a team of seven Credit Controllers responsible for collecting premiums and fees.
• Oversee debt management, ensure timely settlements and accurate cash allocation with brokers and clients.
• Manage premium and fee submissions through the ECF platform in line with Lloyd’s requirements.
• Monitor debt positions, provide MI, and support resolution of complex account queries with stakeholders.
• Identify opportunities to streamline processes and support automation initiatives.

Skills

Team Leadership

London Market Experience

ECF & Lloyd’s Knowledge

Stakeholder Management

Compliance Awareness

Process Improvement

Aviation Insurance Knowledge

Tools

ECF platform

Job description

Specialty Credit Control Team Leader

Location: Leeds, UK | Job Type: Permanent, full time | Remuneration: Competitive salary taking into account skills, experience and qualifications

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Overview

We are excited to be recruiting for a newly created Specialty Credit Control Team Leader position within our Finance team. The role involves supporting our growing Specialty division, including Aviation, while helping to shape and develop a first‑class credit control function. You will work closely with Operational and Finance leadership to influence change, drive improvements, and contribute to the continued success of the business.

Responsibilities

• Lead a team of seven Credit Controllers responsible for collecting premiums and fees across the London Market.
• Oversee the management of outstanding debt, ensuring timely settlement of accounts and accurate allocation of cash, while maintaining strong relationships with brokers, underwriters, clients, and internal stakeholders.
• Manage premium and fee submissions through the Electronic Claims File (ECF) platform, ensuring transactions are processed accurately and in line with Lloyd’s market requirements.
• Monitor debt positions, provide meaningful management information, support the resolution of complex account queries, and work with stakeholders to maintain strong collection performance and compliance standards.
• Identify opportunities to streamline processes, improve efficiencies and support automation initiatives, helping to create a high‑performing and future‑focused Credit Control function.

Qualifications and Skills

• Team Leadership – Experience leading, developing and motivating a team to deliver strong performance and service standards.
• Credit Control & London Market Experience – Strong background in credit control, collections and debt management within the insurance sector, with knowledge of London Market processes.
• ECF & Lloyd’s Knowledge – Experience using Electronic Claims File (ECF) systems and a strong understanding of Lloyd’s market practices and requirements.
• Stakeholder Management – Ability to build effective relationships and confidently engage with brokers, clients, underwriters and senior business leaders.
• Compliance Awareness – Understanding of FCA, Lloyd’s and internal regulatory requirements, with a focus on maintaining high standards of governance and control.
• Process Improvement – Experience identifying and implementing improvements to enhance efficiency, performance and reporting.
• Aviation Insurance Knowledge – Understanding of Aviation insurance business and market practices is desirable.

Benefits

• Competitive salary based on skills and experience.
• Holiday allowance of 25 days plus bank holidays.
• Hybrid working options (office and home).
• Health & support.
• Private healthcare plan (including pre‑existing conditions).
• Life assurance.
• Employee assistance programme for wellbeing support.
• Group Income Protection.
• Voluntary benefits – green car scheme, dental cover, annual medical assessment, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Discounts on various products and services.
• Access to Sedgwick University, offering more than 15,000 courses on demand and opportunities for formal education.

Equal Opportunity Employer

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.