Specialist - Operations Development

Boots; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health and beauty retailer in Nottingham is looking for a Project Specialist to assist in their EPOS software replacement program. In this role, you will help define new retail processes, work with cross-functional teams, and ensure effective communication during implementation. Candidates should possess strong operational knowledge, relationship-building skills, and proficiency in Microsoft Office. A range of benefits and a supportive environment are offered, promoting inclusivity and personal development.

Benefits

Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Qualifications

• Strong understanding of Boots store formats and operations.
• Confidence in engaging and influencing internal teams.
• Enthusiastic about delivering optimal solutions for store teams.

Responsibilities

• Support the team in defining new retail processes and requirements.
• Work cross-functionally to deliver simplification opportunities.
• Execute communication plans for change implementation.

Skills

Store operational process knowledge

Relationship building

Problem-solving

Communication skills

Microsoft Office proficiency

Job description

Job Description

Contract: Permanent, Full-Time
Location: Nottingham Support Office
Salary: Lv 6
Closing date: 09/01/26
Recruitment Partner: Daniel White, [e-mail]

Welcome to the Boots Operations Development team- an exciting team at the heart of Boots UK's Central Operations Function. Our aim is to ensure that what we do is; Simpler for Stores, Better for Customers and More Value for Boots. We're focusing on efficient processes and smart technology investments to make our Team Members jobs easier and drive improved KPIs across the whole of the Retail Operation.

About the role

As a Project Specialist you will be integral to the discovery phase of our exciting EPOS (Till software) replacement programme(Griffin), by supporting the Project team in building the initial scoping and requirements for this exciting transformational programme you will play a key role in enabling the organisation to move to the next stage of the project.

Key responsibilities

• Supporting the Subject Matter Expert(s) define new retail processes, helping to define and refine build requirements and driving an improved colleague experience across all aspects of the programme.
• Support the BAU team to work cross functionally with internal stakeholders to deliver a plan of simplification opportunities and process enhancements.
• Support and execute a readiness and communication plan to support the implementation of the changes with field and store teams.
• Support the project delivery, planning and tracking documentation and provide status updates to the project sponsors

What you'll need to have

• A strong understanding of managing and operating different formats of Boots stores and a strong knowledge of store operational processes
• Able to build relationships and work productively with a wide range of internal teams, confident in engaging, influencing, and delivering results together
• Enthusiastic and excited to seek out new opportunities, power through problems and deliver the very best solutions for store teams
• Strong written and verbal communication skills and confidence in presenting to all work levels
• Good working knowledge of Microsoft Office to include Outlook, Teams, Word, PowerPoint and Excel

It would be great if you also have

• Project Management or Continuous Improvement methodology experience
• Process Mapping experience
• Boots Store experience
• User acceptance testing experience

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.