Customer Service co-ordinator

Smurfit Westrock; Weston-super-Mare; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Cycle to Work scheme

Pension

Training & development

Flexible working options

Guaranteed interview

Job summary

Smurfit Westrock is seeking a role focused on delivering excellent customer service, supporting sales and commercial teams, and ensuring accurate order processing from initiation to invoicing.

You will liaise with internal departments and customers to meet delivery dates, manage stock levels, and support tooling/specification processes as needed.

Qualifications

• Provide excellent customer service and act as the point of contact for designated customers.
• Proactive communication with internal teams and customers.
• Ability to support Commercial and Finance teams for compliance.

Responsibilities

• Maintain high level of customer service with internal/external teams.
• Process sales orders, amendments, and cancellations accurately.
• Monitor stock levels and liaise to place stock orders.
• Raise specifications and process artwork/vendor tooling when required.
• Coordinate delivery dates and collect pallets as applicable.

Skills

Customer service

Communication

Sales support

Stock management

Order processing

Tools

Cobis

OMP

Job description

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

• Work closely with the internal and external sales teams to maintain a high level of customer service.
• Act as the point of contact for designated existing and potential customers.
• Support Commercial and Finance teams, where required, to ensure compliance.
• Provide excellent communication channels both internally and externally.
• Support Business Development Managers in the delivery of new business.
• Maintain and develop relationships with existing customers through pro‑active communication.
• Raise new specifications in line with customer requirements for the commercial department and request samples when required.
• Raise new specifications and process new artworks and tooling for both new and amended specifications.
• Obtain purchase orders and invoice customers for all new tooling.
• Process sales orders, amendments, and cancellations when required, in a timely and efficient manner, keeping customers fully informed of any changes
• Check orders in line with internal procedures.
• Monitor customer forecasts to place stock orders, and regularly review stock levels in line with customer agreements and business KPIs.
• Manage stock levels (where applicable) in line with both customer agreements and internal aged stock KPI’s.
• Liaise with internal departments and customers to ensure customer delivery dates are met wherever possible.
• Liaise with customers to collect pallets and top boards where applicable.
• Use all functionality of the Cobis, OMP, and IT systems required for the role.
• Provide effective holiday and absence cover for administrative tasks, including customer communication and placing orders.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.