Spares and Service Coordinator

Marine Resources; Botley; On-site; GBP 28,000 - 38,000; Full time

Job summary

Marine Resources, a world-leading designer and manufacturer of ship motion control systems, is seeking a Spares and Service Coordinator based in Southampton. The role blends technical troubleshooting with customer service, coordinating parts, orders, and communications to ensure on-time delivery for commercial and luxury vessels.

You will work closely with purchasing and manufacturing teams in a fast-paced environment.

Qualifications

• Proven experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Customer-first mindset with commitment to service.
• Proficiency in MS Office (Word, Excel, Outlook).
• Experience with MRP/ERP systems in a production environment.
• Reliable communication skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic setting.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues.
• Identify and quote required parts for customers.
• Collaborate with cross-functional teams to resolve challenges.
• Process customer orders and coordinate with purchasing and manufacturing.
• Pack and label parts for shipment.
• Inform customers about order status, delays, and shipping updates.
• Maintain effective communication with customers by phone and email.
• Follow up to ensure issues are resolved to satisfaction.
• Monitor inventory levels and identify stock shortages for reordering.

Skills

Tech support

Troubleshooting

Customer-first

MS Office

MRP/ERP

Communication

Attention to detail

Fast-paced

Tools

MS Office Suite

MRP/ERP

Job description

Are you ready to embark on an exciting career with a world-leading designer and manufacturer of ship motion control systems? We are seeking a dynamic and hands-on Spares and Service Co ordinator to join a team based in Southampton. If you're technically inclined, organized, and passionate about delivering exceptional customer service, this is your chance to make a real impact in the commercial ship, military ship, and luxury yacht markets.

As a Spares and Service Coordinator, you'll play a pivotal role in ensuring customer satisfaction and operational excellence. Your key responsibilities will include:

• Responding to customer inquiries and troubleshooting technical issues with professionalism and efficiency.
• Identifying and quoting required parts for customers.
• Collaborating with cross-functional teams to resolve complex technical challenges.
• Processing customer orders and coordinating with purchasing and manufacturing teams to ensure on-time delivery.
• Professionally packing and labeling parts for shipment.
• Keeping customers informed about order status, delays, and shipping updates.
• Maintaining effective communication with customers via phone and email.
• Following up to ensure customer issues are resolved to their satisfaction.
• Monitoring inventory levels and identifying stock shortages for reordering.

We're looking for someone who brings a blend of technical expertise and customer-focused energy to the role. The ideal candidate will have:

• Proven experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• A customer-first mindset with a commitment to delivering exceptional service.
• High proficiency in MS Office products (Word, Excel, Outlook).
• Experience with MRP and/or ERP systems in a production environment.
• Reliable and effective communication skills.
• Attention to detail and the ability to thrive in a fast-paced, dynamic environment.