Service Coordinator

JAC Recruitment (UK) Ltd.; Portsmouth; On-site; GBP 28,000 - 36,000; Full time

Job summary

Manufacturing in Portsmouth is seeking a Service Coordinator to manage end-to-end service processes, coordinate engineers worldwide, and act as the main contact for service requests.

This office-based role requires a technical degree, strong communication, and a proactive approach to problem-solving to deliver high-quality after-sales support. You will work with Sales, Engineering, and Product teams to introduce support services for new products and maintain records.

Qualifications

• Degree, apprenticeship, or equivalent technical qualification in electrical/electronic engineering, computer systems, information technology, marine engineering, or related technical discipline.
• Strong interest in electrical and electronic engineering, computer systems and technology, with commitment to expanding knowledge.
• Ability to interpret technical documents and product specifications.
• Proficiency in Microsoft Office applications.
• Excellent communication and organisational abilities.
• Proactive, customer-oriented approach to problem-solving.

Responsibilities

• Managing end-to-end service process from initial contact to order acceptance, service delivery, and job closure.
• Coordinating engineers worldwide to install, repair, and support products.
• Acting as primary contact for incoming service requests, fault identification and logging.
• Providing customers with accurate updates on service activities and completed work.
• Collaborating with Sales, Engineering and Product teams to introduce support services for new products.
• Maintaining high-quality after-sales support and strong customer relationships in UK and international markets.
• Supporting implementation of procedures to ensure accurate recording and effective management of departmental activities.

Skills

Electrical knowledge

MS Office

Communication

Organizational skills

Customer-focused

Technical reading

Education

Engineering degree

Job description

Company: Manufacturing

Position: Service Coordinator

Employment Type: Full-time/Permanent

Working hours: 5 days a week

Work Arrangement: Office Based

Key Responsibilities:

• Managing the end-to-end service process, from initial customer contact and quotation through to order acceptance, service delivery, and job closure

• Coordinating engineers worldwide to carry out the installation, repair, and support of company products

• Acting as the primary point of contact for incoming service requests, including fault identification and issue logging

• Providing customers with accurate updates and feedback on service activities and completed work

• Collaborating with Sales, Engineering, and Product teams to introduce support services for new products and maintain high-quality after-sales support

• Building strong relationships with customers, parent companies, and dealers across the UK and international markets

• Supporting the implementation of procedures to ensure accurate recording and effective management of departmental activities

Mandatory Requirements:

• A degree, apprenticeship, or equivalent technical qualification in electrical/electronic engineering, computer systems, information technology, marine engineering, or a related technical discipline

• A strong interest in electrical and electronic engineering, computer systems and technology, combined with a commitment to continually expanding technical knowledge and skills

• The ability to interpret technical documents and product specifications

• Proficiency in the use of Microsoft Office applications

• Excellent communication and organisational abilities

• A proactive, customer-oriented approach to problem-solving

Preferrable Requirements:

• Experience in service coordination, technical support, engineering, or customer support roles

• Knowledge of marine electronics, navigation systems, or related technical products

• Experience working in an international business environment

*We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.

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