Spare Parts Coordinator - Immediate Start + On-Site Parking

MTrec Ltd Technical; Washington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free on-site parking

Immediate start available

Job summary

MTrec Ltd Technical is recruiting a Spare Parts Co-ordinator on a 12-month fixed-term contract to support customer enquiries and orders for spare parts. You will liaise with purchasing and stores to ensure orders are processed accurately and efficiently, meeting customer requirements and expectations.

You will manage calls and emails, process quotations, maintain records, and work with the Spare Parts Manager on improvement projects while upholding health and safety standards.

Qualifications

• Previous experience in a service-related or customer-facing environment is essential.
• Excellent communication skills, both written and verbal.
• Good IT literacy, with knowledge of common Microsoft Office applications.

Responsibilities

• Maintain a professional, service and customer-focused spare parts ordering service for all external customers.
• Manage customer enquiries received by telephone and email, providing prompt and professional responses.
• Process spare parts orders, including preparing quotations, validating pricing, order acceptance and issuing order acknowledgements.
• Proactively respond to customer enquiries regarding order status, order amendments, delivery timescales and other order-related matters.
• Monitor customer accounts and spare parts order status to identify and resolve potential issues relating to stock availability, supply chain, delivery and commercial matters.
• Support and monitor the spare parts process from order receipt to despatch, ensuring all customer-specific commercial documentation is prepared accurately and in a timely fashion.
• Resolve customer issues relating to incorrect or defective parts, ensuring appropriate action is taken promptly.
• Work closely with the Spare Parts Manager and wider Spare Parts team on projects and process improvements.
• Maintain accurate records and effective system housekeeping.
• Maintain high standards of health, safety and welfare within the workplace at all times.

Job description

MTrec Ltd Technical is recruiting a Spare Parts Co-ordinator on a 12-month fixed-term contract to support customer enquiries and orders for spare parts. You will liaise with purchasing and stores to ensure orders are processed accurately and efficiently, meeting customer requirements and expectations.

You will manage calls and emails, process quotations, maintain records, and work with the Spare Parts Manager on improvement projects while upholding health and safety standards.