Spare Parts Coordinator – Immediate Start

MTrec Limited; Washington; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Free on-site parking

Immediate start

Job summary

MTrec Recruitment, on behalf of our specialist manufacturing client, is seeking a Spare Parts Co-ordinator on a 12-month FTC to support customer enquiries and orders for spare parts. You will liaise with purchasing and stores to ensure orders are processed accurately and efficiently, meeting customer requirements and expectations.

Key duties include managing inquiries by phone/email, processing quotations, validating pricing, and maintaining order status while delivering excellent service.

Qualifications

• Previous experience in a service-related or customer-facing environment is essential.
• Excellent communication skills, both written and verbal.
• Good IT literacy with knowledge of Microsoft Office applications.

Responsibilities

• Maintain a professional, service and customer-focused spare parts ordering service for all external customers.
• Manage customer enquiries received by telephone and email, providing prompt and professional responses.
• Process spare parts orders, including preparing quotations, validating pricing, order acceptance and issuing order acknowledgements.
• Proactively respond to customer enquiries regarding order status, order amendments, delivery timescales and other order-related matters.
• Monitor customer accounts and spare parts order status to identify and resolve potential issues relating to stock availability, supply chain, delivery and commercial matters.
• Support and monitor the spare parts process from order receipt to despatch, ensuring all customer-specific commercial documentation is prepared accurately and in a timely fashion.
• Resolve customer issues relating to incorrect or defective parts, ensuring appropriate action is taken promptly.
• Work closely with the Spare Parts Manager and wider Spare Parts team on projects and process improvements.
• Maintain accurate records and effective system housekeeping.
• Maintain high standards of health, safety and welfare within the workplace at all times.

Skills

Strong work ethic

Flexible customer-focused

Motivation and enthusiasm

Excellent organisational skills

Telephone manner

Customer-facing experience

Team and independent work

IT literacy

Microsoft Office

Numerical skills

Order-processing systems

Tools

Microsoft Office

Order processing software

Job description

MTrec Recruitment, on behalf of our specialist manufacturing client, is seeking a Spare Parts Co-ordinator on a 12-month FTC to support customer enquiries and orders for spare parts. You will liaise with purchasing and stores to ensure orders are processed accurately and efficiently, meeting customer requirements and expectations.

Key duties include managing inquiries by phone/email, processing quotations, validating pricing, and maintaining order status while delivering excellent service.