Spare Parts Co-Ordinator

MTrec Ltd Technical; Washington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free on-site parking

Immediate start available

Job summary

MTrec Ltd Technical is recruiting a Spare Parts Co-ordinator on a 12-month fixed-term contract to support customer enquiries and orders for spare parts. You will liaise with purchasing and stores to ensure orders are processed accurately and efficiently, meeting customer requirements and expectations.

You will manage calls and emails, process quotations, maintain records, and work with the Spare Parts Manager on improvement projects while upholding health and safety standards.

Qualifications

• Previous experience in a service-related or customer-facing environment is essential.
• Excellent communication skills, both written and verbal.
• Good IT literacy, with knowledge of common Microsoft Office applications.

Responsibilities

• Maintain a professional, service and customer-focused spare parts ordering service for all external customers.
• Manage customer enquiries received by telephone and email, providing prompt and professional responses.
• Process spare parts orders, including preparing quotations, validating pricing, order acceptance and issuing order acknowledgements.
• Proactively respond to customer enquiries regarding order status, order amendments, delivery timescales and other order-related matters.
• Monitor customer accounts and spare parts order status to identify and resolve potential issues relating to stock availability, supply chain, delivery and commercial matters.
• Support and monitor the spare parts process from order receipt to despatch, ensuring all customer-specific commercial documentation is prepared accurately and in a timely fashion.
• Resolve customer issues relating to incorrect or defective parts, ensuring appropriate action is taken promptly.
• Work closely with the Spare Parts Manager and wider Spare Parts team on projects and process improvements.
• Maintain accurate records and effective system housekeeping.
• Maintain high standards of health, safety and welfare within the workplace at all times.

Job description

The Rewards and Benefits on Offer:

• A competitive basic salary and benefits
• The chance to gain experience with a rapidly growing blue-chip employer
• Free on-site parking
• Immediate start available

MTrec's New Opportunity:

MTrec Recruitment are proudly representing our specialist manufacturing client in their recruitment for a Spare Parts Co-ordinator on a 12-month FTC basic. The main focus of the role is to support all customer enquiries and orders relating to spare parts, working closely with purchasing and stores to ensure customer orders are processed accurately and efficiently, meeting customer requirements and expectations

The Job you will do:

• Maintain a professional, service and customer-focused spare parts ordering service for all external customers.
• Manage customer enquiries received by telephone and email, providing prompt and professional responses.
• Process spare parts orders, including preparing quotations, validating pricing, order acceptance and issuing order acknowledgements.
• Proactively respond to customer enquiries regarding order status, order amendments, delivery timescales and other order-related matters.
• Monitor customer accounts and spare parts order status to identify and resolve potential issues relating to stock availability, supply chain, delivery and commercial matters.
• Support and monitor the spare parts process from order receipt to despatch, ensuring all customer-specific commercial documentation is prepared accurately and in a timely fashion.
• Resolve customer issues relating to incorrect or defective parts, ensuring appropriate action is taken promptly.
• Work closely with the Spare Parts Manager and wider Spare Parts team on projects and process improvements.
• Maintain accurate records and effective system housekeeping.
• Maintain high standards of health, safety and welfare within the workplace at all times.

About you:

• A strong work ethic and the ability to complete tasks accurately and on time.
• A flexible, customer-focused and service-minded approach to both internal and external customers.
• High levels of motivation and enthusiasm, with a strong commitment to meeting internal & external customer needs.
• Excellent organisational skills, with the ability to prioritise workload and adapt to changing customer requirements.
• The ability to deal with customers tactfully and professionally
• Excellent communication skills, both written and verbal, including confident and professional telephone manner.
• Previous experience in a service-related or customer-facing environment is essential.
• The ability to work effectively as part of a team and independently when required.
• Good IT literacy, with knowledge of common Microsoft Office applications and the ability to learn bespoke order-processing systems.
• Good numerical skills, with the ability to accurately calculate prices, discounts and related commercial information