Spare Parts Administrator: Service Support Expert

Arjo Italia S.p.A.; Gloucester; On-site; GBP 23,000 - 29,000; Full time

Job summary

Arjo in Gloucester is seeking a diligent Spare Parts Administrator to support accurate processing of spare parts quotations, orders, warranty returns and credits. You will maintain precise records, assist order processing, liaise with internal departments and help resolve customer queries in line with company policies.

The role requires strong administration skills, attention to detail, and the ability to manage multiple priorities in a busy service support environment.

Qualifications

• Experience in spare parts or service support is preferred.
• Strong data accuracy and attention to detail.
• Ability to handle multiple priorities in a busy environment.
• Good communication with internal teams and customers.

Responsibilities

• Process spare parts orders accurately and promptly, ensuring all administration is completed in line with internal procedures.
• Prepare and process spare parts quotations, including accepted non-fit parts quotations.
• Process and dispatch paperwork relating to credit returns and follow up on outstanding credit returns as required.
• Liaise with the Accounts department regarding orders placed on credit hold.
• Keep customers informed of any order issues, updates or amendments to instructions.
• Input and maintain accurate data relating to spare parts quotations, orders and dispatches.
• Maintain accurate and up-to-date records relating to spare parts, ensuring electronic data is backed up in line with company procedures.
• Produce and distribute regular and ad-hoc technical reports accurately and within agreed deadlines.
• Process warranty claims and transfer relevant information to Technical Compliance for submission through the Complaints Handling System.
• Provide administrative support to improve the effectiveness and efficiency of Technical Support Engineers.
• Support the administration of Field Corrective Actions.
• Respond professionally to spare parts queries, issues, complaints and problems to help maintain strong customer relationships.

Skills

Administration

Purchase orders

Credit returns

Data entry

Report generation

Customer service

Office software

Tools

Microsoft Excel

Microsoft Word

Order processing software

Job description

Arjo in Gloucester is seeking a diligent Spare Parts Administrator to support accurate processing of spare parts quotations, orders, warranty returns and credits. You will maintain precise records, assist order processing, liaise with internal departments and help resolve customer queries in line with company policies.

The role requires strong administration skills, attention to detail, and the ability to manage multiple priorities in a busy service support environment.