Spa & Wellness Supervisor - Newark-on-Trent

Warner Hotels; Newark on Trent; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Free or discounted food onsite

Discounts with Warner Hotels and Haven

Résumé du poste

Warner Hotels is seeking a Spa & Wellness Supervisor to support the Spa & Wellness Manager in delivering exceptional guest experiences across our spa and wellness facilities. You will lead the team, drive revenue through memberships, spa days, treatments and retail sales, and deputise when needed, all while maintaining the warm Warner Hotels experience.

You will cultivate a relaxing and professional environment, coach and develop colleagues, and ensure high standards of service and presentation.

Qualifications

• Previous supervisory or team leadership experience.
• Experience within a spa, wellness, beauty, hospitality or leisure environment.
• Strong communication and customer service skills.
• Commercial awareness with experience working towards sales, revenue or performance targets.
• Ability to coach, motivate and develop colleagues to achieve results.
• Good administration and IT skills.
• Experience managing stock, rotas and operational standards would be advantageous.
• A flexible approach to working hours, including weekends and bank holidays.

Responsabilités

• Support the Spa & Wellness Manager in day-to-day operation of the spa, maintaining exceptional guest experiences and standards.
• Lead and motivate the spa team; oversee daily operations across treatment rooms and wellness facilities; drive revenue through memberships, spa days, treatments and retail sales.
• Deputise for the Spa & Wellness Manager when required while ensuring Warner Hotels' warm guest experience.
• Create a relaxing, professional environment that encourages loyalty and repeat visits.
• Maintain high standards of service and presentation while balancing daily operations and guest needs.

Connaissances

Team leadership

Spa industry experience

Communication

Sales targets

Coaching & development

IT skills

Stock & rota management

Flexible hours

Description du poste

• As a Spa & Wellness Supervisor, you will support the Spa & Wellness Manager in the day-to-day operation of the spa, ensuring exceptional guest experiences, outstanding standards, and strong commercial performance.
• You will lead and motivate the spa team, oversee daily operations across treatment rooms and wellness facilities, and help drive revenue through memberships, spa days, treatments and retail sales. You will deputise for the Spa & Wellness Manager when required while ensuring every guest receives the warm and welcoming Warner Hotels experience.
• You’ll play a key role in creating a relaxing and professional environment where guests can focus on their wellbeing while encouraging loyalty and repeat visits. A passionate people person who can inspire, coach and develop a team to deliver exceptional guest experiences.
• Someone who thrives in a wellness, hospitality, leisure or spa environment.
• A confident leader who can support daily operations while maintaining high standards of service and presentation.
• An individual with strong commercial awareness who can maximise membership growth, treatment bookings and retail sales opportunities.
• Someone who takes pride in creating memorable experiences and building long-lasting guest relationships.
• A proactive problem solver who remains calm under pressure and leads by example.
• What skills do I need?
• Previous supervisory or team leadership experience.
• Experience within a spa, wellness, beauty, hospitality or leisure environment.
• Strong communication and customer service skills.
• Commercial awareness with experience working towards sales, revenue or performance targets.
• Ability to coach, motivate and develop colleagues to achieve results.
• Good administration and IT skills.
• Experience managing stock, rotas and operational standards would be advantageous.
• A flexible approach to working hours, including weekends and bank holidays.
• Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
• Free or 60% discounted food onsite
• Access to numerous discounts and offers with many national brands and retailers
• Fantastic opportunities for career development through recognised qualifications and in-house training programmes
• 20% discount for you, your family and friends across Warner Hotels and Haven Holidays, including discounted breaks
• Supportive and inclusive team culture focused on development and wellbeing