Spa & Wellness Supervisor: Lead & Elevate Guests

Warner Hotels; Newark on Trent; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free or discounted food onsite

Discounts with Warner Hotels and Haven

Descripción de la vacante

Warner Hotels is seeking a Spa & Wellness Supervisor to support the Spa & Wellness Manager in delivering exceptional guest experiences across our spa and wellness facilities. You will lead the team, drive revenue through memberships, spa days, treatments and retail sales, and deputise when needed, all while maintaining the warm Warner Hotels experience.

You will cultivate a relaxing and professional environment, coach and develop colleagues, and ensure high standards of service and presentation.

Formación

• Previous supervisory or team leadership experience.
• Experience within a spa, wellness, beauty, hospitality or leisure environment.
• Strong communication and customer service skills.
• Commercial awareness with experience working towards sales, revenue or performance targets.
• Ability to coach, motivate and develop colleagues to achieve results.
• Good administration and IT skills.
• Experience managing stock, rotas and operational standards would be advantageous.
• A flexible approach to working hours, including weekends and bank holidays.

Responsabilidades

• Support the Spa & Wellness Manager in day-to-day operation of the spa, maintaining exceptional guest experiences and standards.
• Lead and motivate the spa team; oversee daily operations across treatment rooms and wellness facilities; drive revenue through memberships, spa days, treatments and retail sales.
• Deputise for the Spa & Wellness Manager when required while ensuring Warner Hotels' warm guest experience.
• Create a relaxing, professional environment that encourages loyalty and repeat visits.
• Maintain high standards of service and presentation while balancing daily operations and guest needs.

Conocimientos

Team leadership

Spa industry experience

Communication

Sales targets

Coaching & development

IT skills

Stock & rota management

Flexible hours

Descripción del empleo

Warner Hotels is seeking a Spa & Wellness Supervisor to support the Spa & Wellness Manager in delivering exceptional guest experiences across our spa and wellness facilities. You will lead the team, drive revenue through memberships, spa days, treatments and retail sales, and deputise when needed, all while maintaining the warm Warner Hotels experience.

You will cultivate a relaxing and professional environment, coach and develop colleagues, and ensure high standards of service and presentation.