Spa & Wellness Manager — Lead Guest Experience & Growth

Warner Hotels; Studley CP; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Free gym access

Food discounts onsite

Brand discounts and retailer offers

Career development and qualifications

Staff discounts across Bourne Leisure

Job summary

Warner Hotels — Studley Castle in Warwickshire is seeking a Spa Manager to lead our spa and wellness offering and ensure exceptional guest experiences. The role oversees day-to-day operations, facilities, treatments, and team performance within a 209-bedroom hotel with a long-standing history.

You will partner with hotel leadership to drive engagement, revenue, and standards, while promoting a relaxing, high-quality guest journey in a guest-focused environment.

Responsibilities

• Lead the spa and wellness offering, ensuring high service standards, guest satisfaction and commercial performance
• Oversee day-to-day spa operations, including facilities, treatments and team performance
• Deliver a safe, clean and relaxing environment aligned with Warner Hotels’ brand
• Drive revenue growth while maintaining strong operational standards
• Work closely with hotel leadership to support team development and guest experience
• Ensure full compliance with health, safety and hygiene standards
• Deliver seasonal campaigns, wellness initiatives and premium spa experiences
• Promote wellbeing, relaxation and a high-quality guest journey
• Experience in spa or wellness management within hospitality or leisure
• Strong leadership skills with the ability to motivate and develop teams
• Passion for delivering exceptional guest experiences
• Commercial awareness (budgets, sales, retail performance)
• Knowledge of health & safety, hygiene and compliance standards
• Relevant spa/beauty qualification (e.g. NVQ Level 3) preferred
• Highly organised with strong attention to detail and a proactive mindset
• Drive revenue through treatments, retail and promotions
• Manage budgets, costs and stock effectively
• Grow spa usage and enhance the wellness offering
• Oversee retail, merchandising, stock control and suppliers
• Monitor guest feedback and implement improvements to increase satisfaction and return visits
• Diversity, equality, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

Job description

Warner Hotels — Studley Castle in Warwickshire is seeking a Spa Manager to lead our spa and wellness offering and ensure exceptional guest experiences. The role oversees day-to-day operations, facilities, treatments, and team performance within a 209-bedroom hotel with a long-standing history.

You will partner with hotel leadership to drive engagement, revenue, and standards, while promoting a relaxing, high-quality guest journey in a guest-focused environment.