Assistant Spa Manager: Lead Wellness & Guest Experience

Bannatyne; Grays; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Lunch provided

Flexible hours

28 days leave

Gym membership

Spa discounts 30%

Product discounts 20% Elemis

Cafe/bar discount 50%

Training & development

Wellbeing support

Service awards

Staff bonuses

Entertainment discounts

Job summary

Bannatyne invites applications for an Assistant Spa Manager to lead a team of therapists and support staff, ensuring seamless guest experiences at the Chafford Hundred spa. The role emphasizes delivering exceptional service, upselling opportunities, and maintaining top standards of cleanliness and safety.

Ideal candidates will hold NVQ Level 2/3 Beauty Therapy and demonstrate strong communication, interpersonal skills, and the ability to manage multiple priorities in a busy spa environment.

Qualifications

• NVQ Level 2 & 3 Beauty Therapy or equivalent required.
• Demonstrated customer-focused approach and strong communication skills.
• Experience leading a small team in a service environment preferred.

Responsibilities

• Oversee daily spa operations to ensure a relaxing guest experience.
• Assist Spa Manager in leading therapists and support staff.
• Support strategies to increase spa revenue and guest satisfaction.
• Perform spa treatments as needed and tailor to guest preferences.
• Maintain high standards of cleanliness, safety and service.
• Help manage inventory, budgets and scheduling for efficient operations.
• Foster a positive, collaborative work environment.

Skills

Interpersonal skills

Communication

Customer service

Team leadership

Flexible & proactive

Education

NVQ Level 2 & 3 Beauty Therapy

Job description

Bannatyne invites applications for an Assistant Spa Manager to lead a team of therapists and support staff, ensuring seamless guest experiences at the Chafford Hundred spa. The role emphasizes delivering exceptional service, upselling opportunities, and maintaining top standards of cleanliness and safety.

Ideal candidates will hold NVQ Level 2/3 Beauty Therapy and demonstrate strong communication, interpersonal skills, and the ability to manage multiple priorities in a busy spa environment.