Spa Manager - SE London

The Wellness Agency; Royal Borough of Greenwich; On-site; GBP 38,000 - 52,000; Full time

Job summary

The Wellness Agency is recruiting on behalf of a premium spa in South East London for an experienced Spa Manager to lead the day-to-day operation and guest experience. This role requires strong leadership, commercial awareness and a passion for the spa, wellness and beauty industry, with responsibility for the spa team, financial performance and guest satisfaction.

Permanent, full-time position offering the chance to develop a high-performing team in a luxurious setting and drive the spa's

Qualifications

• Previous experience as Spa Manager or in a similar spa management role.
• Strong leadership and ability to develop a team.
• Passion for spa, wellness and beauty industry.
• Excellent communication and customer service skills.
• Strong commercial awareness and ability to drive performance.
• Excellent organisational skills and attention to detail.

Responsibilities

• Overseeing day-to-day running of the spa and maintaining high operational standards.
• Leading, motivating and developing the spa team to meet targets.
• Managing staff rotas, training and performance.
• Ensuring guests receive an exceptional and consistent experience.
• Monitoring financial performance, controlling costs and stock levels.
• Supporting marketing initiatives, promotions and events to increase revenue and guest engagement.
• Ensuring treatments, reception and all guest-facing services meet standards.
• Maintaining health, safety, cleanliness and presentation throughout the spa.
• Resolving guest queries and handling complaints professionally.
• Leading by example and promoting a positive, professional team culture.
• Supporting treatments and wider operational duties when required.

Skills

Leadership

Customer service

Commercial awareness

Organisational skills

Communication

Team development

Education

Level 3 qualification in Beauty or Massage Therapy

Job description

We are currently recruiting on behalf of our client for an experienced and passionate Spa Manager to lead the day-to-day operation of a premium spa in South East London.

This is an exciting opportunity for a motivated spa professional with proven management experience to take ownership of spa operations, lead and develop a team, and deliver an exceptional experience for every guest.

Our client is looking for a confident and commercially minded individual who can maintain excellent service standards, drive team performance and ensure the smooth and efficient running of the spa.

The Role

• Overseeing the day-to-day running of the spa and maintaining high operational standards.
• Leading, motivating and developing the spa team to achieve departmental targets.
• Managing staff rotas, training, performance and development.
• Ensuring guests receive an exceptional and consistent customer experience.
• Monitoring financial performance, controlling costs and managing stock levels.
• Supporting marketing initiatives, promotions and events to increase revenue and guest engagement.
• Ensuring treatments, reception and all guest-facing services meet the required standards.
• Maintaining health, safety, cleanliness and presentation throughout the spa.
• Resolving guest queries and handling complaints professionally.
• Leading by example and promoting a positive, professional team culture.
• Supporting treatments and wider operational duties when required.

About You

• Previous experience in a Spa Manager or similar spa management position.
• A relevant Level 3 qualification in Beauty or Massage Therapy or equivalent.
• Strong leadership skills with the ability to motivate and develop a team.
• A passion for the spa, wellness and beauty industry.
• Excellent communication and customer service skills.
• Strong commercial awareness and the ability to drive performance.
• Excellent organisational skills and attention to detail.
• A professional, approachable and welcoming manner.
• The flexibility to work shifts, including weekends and Bank Holidays, in line with business requirements.
• A commitment to maintaining high standards of service, presentation and professionalism.

What's on Offer?

• Competitive salary of £45,000 per annum
• Permanent, full-time opportunity.
• The opportunity to lead and develop a spa team.
• Scope to make a positive impact on the spa's performance and guest experience.
• An opportunity to further develop your career within the spa and wellness industry.