Spa Therapist - The Old Inn

Galgorm; Crawfordsburn; On-site; GBP 21,000 - 29,000; Full time

Job summary

Galgorm Collection seeks a Spa Therapist for The Old Inn in Crawfordsburn to deliver exceptional wellness and spa services in a serene environment. You will join a professional team, provide massages and facials, and ensure guest satisfaction with personalized care.

Essentially you should hold an NVQ Level 3 in Beauty Therapy, have strong customer service skills, and a background in hospitality with 1–2 years spa experience and advanced skin treatments. Weekend shifts are required.

Qualifications

• NVQ level 3 in Beauty Therapy or equivalent.
• Proven ability to exceed retail sales targets and deliver outstanding customer service.
• Strong interpersonal skills and ability to work in a fast-paced hospitality environment.
• Experience with advanced skin treatments.

Responsibilities

• Welcome guests with warmth and ensure privacy while exceeding expectations.
• Perform massages and facials delivering high-quality treatments.
• Contribute to achieving spa product sales targets.
• Provide professional product advice and excellent customer service.
• Follow health and safety regulations and complete client records.

Skills

Retail sales targets

Customer service

Interpersonal skills

Hospitality experience

Skin treatments

Fast-paced environment

Education

NVQ level 3 qualification in Beauty Therapy

Equivalent qualification

Job description

THE CLOSING DATE FOR APPLICATIONS WILL BE FRIDAY 18TH SEPTEMBER 2026

JOB TITLE:Spa Therapist- The Old Inn

JOB REFERENCE:ST 09/26

REPORTING TO:Spa Therapy Manager

HOURS:Full Time (4-5 days) and will be 9-hour varied shifts, based on 4/5 days out of 7, including weekend work.

LOCATION:The Old Inn, Crawfordsburn

About the Spa at The Old Inn:

We are excited to open our new luxurious treatment rooms! We are seeking passionate and skilled professionals to deliver exceptional wellness and spa services to our guests. Be a part of this unique opportunity to create memorable, rejuvenating experiences in a serene and elegant environment. If you have a commitment to excellence and a love for helping others feel their best, we'd love to hear from you!

About the role:

The main responsibilities for this position are to work as an experienced massage therapist and member of a friendly and professional team and to deliver a high standard of treatment and customer service to all Spa guests and members.

Job Description:

The main duties involve but are not limited to;

• Ensuring that guests/members receive a warm and friendly welcome, provide privacy and focus on exceeding their expectations every time.
• Performing massages and facials to our guests and members delivering a high standard of treatments.
• Achieving individual sales targets on spa products.
• Delivering outstanding customer service and dealing with queries effectively through offering professional advice on products and treatments available.
• Observing statutory compliance including all Healthworks-related Health & Safety obligations which your manager may identify to you and ensuring you work within agreed regulations by completing registration/consultation cards for every client.

The Person:

Essential Criteria, applicants must have;

• An NVQ level 3 qualification (or equivalent) in Beauty Therapy.
• A proven track record of exceeding retail sales targets and delivering outstanding customer service within the beauty industry.
• The ability to demonstrate your initiative and have a compassionate, intuitive, caring, and sensitive understanding of clients’ needs.
• Strong interpersonal and communication skills with a proven track record of working within a fast-paced environment.
• Previous experience or an interest in the Hospitality industry.
• High standards and the ability to grow and develop others around you and pass on your knowledge.
• 1-2 years of experience working in a similar spa environment.
• Experience in advanced skin treatments.

Perks of the job!!

We'repassionate about service, our guests, and, of course, our people.Whether you are new to Hospitality, fancy a different career path or wantto extend your knowledge, Galgorm Collection can offer youanendlessamountof opportunities.Why work for us?

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role.Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please [e-mail]

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS