Spa Receptionist (Maternity Cover)

The Lygon Arms; Broadway; In loco; GBP 22.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meals included on duty

Annual TRONC (non-contractual)

Cashback healthcare cover after probat

Continued career development

25% discount on food and beverage

Discount on spa treatment and products

Refer a friend incentive

Team social events

Descrizione del lavoro

The Lygon Arms Hotel in Broadway, a historic inn in the heart of the Cotswolds, is seeking a friendly Spa Receptionist to manage bookings and guest services.

You will work across spa, hotel and leisure teams, handle reception tasks, cashing up and guest enquiries, with training and career development on offer. A variety of shifts, weekends included, provide a welcoming guest experience.

Benefits include meals on duty, TRONC allowance, staff discounts, and social events.

Competenze

• Experience in a spa environment is desirable.
• Experience in a hotel/reception environment is advantageous.
• Keen eye for detail, strong organizational skills, and confident communication with the team.

Mansioni

• Manage treatment, spa day, and fitness bookings.
• Follow procedures for opening and closing the spa confidently.
• Complete all reception admin tasks with pride and to the highest standard.
• Assist with cashing up and voucher/brochure enquiries as needed.
• Show potential new members and guests around the spa, highlighting details.
• Answer the phone promptly and assist with enquiries.
• Ensure smooth running of treatment rooms and allocate rooms to therapists fairly.
• Collaborate with spa therapists, leisure attendants, and hotel staff, sharing necessary information professionally.
• Monitor lone swimmers and other spa guests, and check pool chemical levels to ensure safety.

Conoscenze

Spa environment experience

Hotel reception experience

Attention to detail

Organizational skills

Effective communication

Descrizione del lavoro

Join Our Team at The Lygon Arms Hotel!

Nestled in the heart of Broadway village, often called ‘the jewel of the Cotswolds,’ The Lygon Arms Hotel is a historic coaching inn with a rich heritage. Our tranquil spa, 86 unique bedrooms, secluded gardens, and relaxed dining experiences offer countless ways to enjoy the serene countryside.

What's in it for you?

• £24,960 annual salary
• Annual TRONC (non-contractual) - circa 4k per year
• Meals included on duty
• Employee recognition awards
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Discount on spa treatment and products
• Refer a friend incentive
• Team social events, seasonal gifts and much more

Role Details:

• Shifts:Various shifts between 6am – 10pm, including weekends (5 days out of 7)

About the Spa Receptionist Role:

• Manage treatment, spa day, and fitness bookings
• Follow procedures for opening and closing the spa confidently
• Complete all reception admin tasks with pride and to the highest standard
• Assist with cashing up and voucher/brochure enquiries as needed
• Show potential new members and guests around the spa, highlighting all the exciting details
• Answer the phone promptly and assist with enquiries
• Ensure the smooth running of treatment rooms and allocate rooms to therapists fairly
• Collaborate with spa therapists, leisure attendants, and hotel staff, sharing necessary information professionally
• Monitor lone swimmers and other spa guests, and check pool chemical levels to ensure safety

About You:

• Experience in a spa environment is desirable
• Experience in a hotel/reception environment is advantageous
• Keen eye for detail, strong organizational skills, and confident communication with the team