Spa Receptionist

Bishopstrow Hotel; England; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Discounts on stays, food and spa

Special team rates

Food provided on shift

Job summary

Bishopstrow Hotel in Wiltshire is seeking a Spa Receptionist to deliver a warm welcome to spa guests, hotel guests, and day visitors, ensuring every guest has a relaxing, enjoyable experience. You’ll support therapists, handle calls and emails, bookings, and confirmations, and maintain a tidy, inviting spa environment.

This full-time role includes weekends and bank holidays on a rota. Join a team that values individuality, offers staff discounts, 28 days’ holiday, access to EAP, and meals on

Qualifications

• Experience in hospitality or customer service preferred.
• Excellent communication and a warm personality.
• Ability to multitask and handle calls and emails.

Responsibilities

• Provide a warm welcome and farewell for spa guests, hotel guests, and day visitors.
• Support therapists, attend to guests’ queries, and liaise with hotel colleagues to ensure smooth operations.
• Answer calls and respond to emails, take bookings, and send confirmations on spa systems.

Skills

Customer service

Communication

Team player

Hospitality

Administration

Tools

Spa booking system

Job description

Be our Spa Receptionist but most importantly be you!

Voted into the Times' 100 Best Places, Bishopstrow is a whimsical country house hotel set within 30 acres of glorious Wiltshire countryside and there's genuinely nowhere quite like it. Gregarious rooms, a newly launched spa, The Grill restaurant, and a kitchen garden that feeds both all wrapped up in Georgian elegance with a healthy dose of colour and imagination.

We're in the middle of an exciting chapter right now. New suites, a reimagined kitchen garden restaurant, and a spa that's causing quite a stir. If you want to be part of something that's growing, evolving, and always a little bit surprising, this is the place.

What's it like to work here?

Much like the hotel itself imaginative, warm, and never boring. We're a playful team who back each other to stay unconventional, whether you're brand new to hospitality or this is your life's work. Our community is diverse, inclusive, and genuinely big-hearted; the kind of place where you're encouraged to be fully, unapologetically yourself.

We care deeply about our guests, each other, and the wider community. And yes we're absolutely serious about giving people a bloody good time.

See what we're about: @bishopstrowhotel

As Spa Receptionist what you’ll be doing

• Be the warm welcome and friendly goodbye for our spa guests whether they be members, hotel guests or just with us for an enjoyable relaxing day
• You will be the vital team member that makes our spa so fantastic when you’re at work, you’ll check guests are enjoying themselves, help with queries, assist the therapists and attendants and communicate with your hotel colleagues to help each day run smoothly
• Administration will become second nature as you take calls and emails, make bookings and send confirmations on our spa systems as well as preparing information for new and current spa members
• Standards are important to us so during the busy times you will help oversee the guest areas ensuring everyone arrives to the beautiful spa looking clean and tidy
• Providing an approachable atmosphere for all members and guests who visit the spa. Show your hospitable spirit, offering to serve a coffee or two or maybe pour a glass of champagne
• Feel valued as part of a team knowing once the job is done you can switch off until you start your next shift
  

As our Spa Receptionist, what you'll get

• A full-time (37.5 hours pw) role working 5 days a week, including weekends and bank holidays as part of a rota.

• 28 days' holiday a year, inclusive of bank holidays.

• Access to our Employee Assistance Programme (EAP), offering confidential wellbeing and personal support whenever you need it.

• Fabulous discounts on hotel stays, food, drinks and spa experiences across our collection.

• Special team rates at other hotels within the group, giving you the chance to enjoy a little luxury yourself.

• Food provided whilst you're on shift.

• The opportunity to grow, develop and learn new skills as part of a supportive and friendly team.

• A workplace full of personality, where you're encouraged to be yourself, have fun and feel valued for what you bring to the team.