Spa Front Desk Lead - Elevate Guest Experience

Iconic Hotels & Resorts; Broadway; Remoto; GBP 14.000 - 17.000; Part-time

Vantaggi offerti da questo lavoro

Meals included on duty

Annual service charge (non-contractual

Employee recognition awards

Cashback healthcare cover after probat

Continued career development with培训

Generous friends and family rate

25% discount on all food and beverage

Discount on spa treatment and products

Refer a friend incentive

Team social events, seasonal gifts

Descrizione del lavoro

The Lygon Arms Hotel in Broadway is seeking a friendly Spa Receptionist to manage bookings for treatments, spa days, and fitness sessions. You will open and close the spa, handle admin tasks, and assist guests with enquiries, ensuring a smooth and welcoming experience for members and visitors alike.

Join a historic inn renowned for its tranquil setting and dedicated team. Experience in spa or hotel reception is preferred, with opportunities for training and development.

Competenze

• Experience in a spa environment is desirable.
• Experience in a hotel/reception environment is advantageous.
• Keen eye for detail, strong organizational skills, and confident communication with the team.

Mansioni

• Manage treatment, spa day, and fitness bookings.
• Follow procedures for opening and closing the spa confidently.
• Complete all reception admin tasks with pride and to the highest standard.
• Assist with cashing up and voucher/brochure enquiries as needed.
• Show potential new members and guests around the spa, highlighting all the exciting details.
• Answer the phone promptly and assist with enquiries.
• Ensure the smooth running of treatment rooms and allocate rooms to therapists fairly.
• Collaborate with spa therapists, leisure attendants, and hotel staff, sharing necessary information professionally.
• Monitor lone swimmers and other spa guests, and check pool chemical levels to ensure safety.

Conoscenze

Spa experience

Hotel reception

Attention to detail

Communication

Descrizione del lavoro

The Lygon Arms Hotel in Broadway is seeking a friendly Spa Receptionist to manage bookings for treatments, spa days, and fitness sessions. You will open and close the spa, handle admin tasks, and assist guests with enquiries, ensuring a smooth and welcoming experience for members and visitors alike.

Join a historic inn renowned for its tranquil setting and dedicated team. Experience in spa or hotel reception is preferred, with opportunities for training and development.