Spa Receptionist

Bishopstrow College; Warminster; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

EAP

Hotel discounts

Team rates

Food on shift

28 days holiday

Job summary

Bishopstrow Hotel is seeking a Spa Receptionist to warmly welcome spa guests, handle bookings and support our spa team. You will communicate with hotel colleagues and assist therapists to ensure the spa runs smoothly, while maintaining a high standard of guest care.

The role offers full-time hours (37.5 per week), weekend work, 28 days of holiday, and benefits including EAP, hotel discounts, team rates, and meals provided during shifts. You will be valued as part of a friendly, supportive team.

Qualifications

• Experience in hospitality/customer service preferred.
• Excellent communication and interpersonal skills.
• Proficient in managing bookings and queries.

Responsibilities

• Be the warm welcome and friendly goodbye for spa guests.
• Assist therapists and spa attendants and coordinate with hotel colleagues.
• Answer calls and emails, take bookings and send confirmations in spa systems.
• Oversee guest areas during busy times to ensure cleanliness and order.
• Provide hospitable atmosphere, offer drinks or champagne as appropriate.
• Complete handover and prepare for the next shift.

Skills

Guest service

Communication

Administration

Job description

Be our Spa Receptionist but most importantly be you!

Voted into the Times' 100 Best Places, Bishopstrow is a whimsical country house hotel set within 30 acres of glorious Wiltshire countryside and there's genuinely nowhere quite like it. Gregarious rooms, a newly launched spa, The Grill restaurant, and a kitchen garden that feeds both all wrapped up in Georgian elegance with a healthy dose of colour and imagination.

We're in the middle of an exciting chapter right now. New suites, a reimagined kitchen garden restaurant, and a spa that's causing quite a stir. If you want to be part of something that's growing, evolving, and always a little bit surprising, this is the place.

What's it like to work here?

Much like the hotel itself imaginative, warm, and never boring. We're a playful team who back each other to stay unconventional, whether you're brand new to hospitality or this is your life's work. Our community is diverse, inclusive, and genuinely big-hearted; the kind of place where you're encouraged to be fully, unapologetically yourself.

We care deeply about our guests, each other, and the wider community. And yes we're absolutely serious about giving people a bloody good time.

See what we're about: @bishopstrowhotel

As Spa Receptionist what you’ll be doing

• Be the warm welcome and friendly goodbye for our spa guests whether they be members, hotel guests or just with us for an enjoyable relaxing day
• You will be the vital team member that makes our spa so fantastic when you're at work, you'll check guests are enjoying themselves, help with queries, assist the therapists and attendants and communicate with your hotel colleagues to help each day run smoothly
• Administration will become second nature as you take calls and emails, make bookings and send confirmations on our spa systems as well as preparing information for new and current spa members
• Standards are important to us so during the busy times you will help oversee the guest areas ensuring everyone arrives to the beautiful spa looking clean and tidy
• Providing an approachable atmosphere for all members and guests who visit the spa. Show your hospitable spirit, offering to serve a coffee or two or maybe pour a glass of champagne
• Feel valued as part of a team knowing once the job is done you can switch off until you start your next shift

As our Spa Receptionist, what you'll get

• A full-time (37.5 hours pw) role working 5 days a week, including weekends and bank holidays as part of a rota.
• 28 days' holiday a year, inclusive of bank holidays.
• Access to our Employee Assistance Programme (EAP), offering confidential wellbeing and personal support whenever you need it.
• Fabulous discounts on hotel stays, food, drinks and spa experiences across our collection.
• Special team rates at other hotels within the group, giving you the chance to enjoy a little luxury yourself.
• Food provided whilst you're on shift.
• The opportunity to grow, develop and learn new skills as part of a supportive and friendly team.
• A workplace full of personality, where you're encouraged to be yourself, have fun and feel valued for what you bring to the team.

What happens next with your Spa Receptionist application?

Attract our attention with your application and we’ll call you. After we speak on the phone you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department – Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team!