Spa Receptionist — Luxury Hotel with Perks & Career Growth

Iconic Hotels & Resorts; Broadway; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Meals included on duty

Annual TRONC (non-contractual)

Cashback healthcare cover after probat

Continued career development

25% discount on food and beverage

Discount on spa treatment and products

Refer a friend incentive

Team social events

Job summary

The Lygon Arms Hotel in Broadway, a historic inn in the heart of the Cotswolds, is seeking a friendly Spa Receptionist to manage bookings and guest services.

You will work across spa, hotel and leisure teams, handle reception tasks, cashing up and guest enquiries, with training and career development on offer. A variety of shifts, weekends included, provide a welcoming guest experience.

Benefits include meals on duty, TRONC allowance, staff discounts, and social events.

Qualifications

• Experience in a spa environment is desirable.
• Experience in a hotel/reception environment is advantageous.
• Keen eye for detail, strong organizational skills, and confident communication with the team.

Responsibilities

• Manage treatment, spa day, and fitness bookings.
• Follow procedures for opening and closing the spa confidently.
• Complete all reception admin tasks with pride and to the highest standard.
• Assist with cashing up and voucher/brochure enquiries as needed.
• Show potential new members and guests around the spa, highlighting details.
• Answer the phone promptly and assist with enquiries.
• Ensure smooth running of treatment rooms and allocate rooms to therapists fairly.
• Collaborate with spa therapists, leisure attendants, and hotel staff, sharing necessary information professionally.
• Monitor lone swimmers and other spa guests, and check pool chemical levels to ensure safety.

Skills

Spa environment experience

Hotel reception experience

Attention to detail

Organizational skills

Effective communication

Job description

The Lygon Arms Hotel in Broadway, a historic inn in the heart of the Cotswolds, is seeking a friendly Spa Receptionist to manage bookings and guest services.

You will work across spa, hotel and leisure teams, handle reception tasks, cashing up and guest enquiries, with training and career development on offer. A variety of shifts, weekends included, provide a welcoming guest experience.

Benefits include meals on duty, TRONC allowance, staff discounts, and social events.