Spa Receptionist

Apex Hotels; City of Edinburgh; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Discounted room rates for employees

Job summary

Apex Hotels in Edinburgh Waterloo Place is seeking a Spa Receptionist to deliver exceptional guest experiences, manage bookings, and upsell spa services. You will be part of a dedicated team in a welcoming environment, ensuring cleanliness and high standards across the spa and reception areas.

We offer a structured 12-week learning journey, competitive hourly pay, and a comprehensive range of employee benefits.

Qualifications

• 6 months experience in a customer facing role or similar.
• Excellent attention to detail and a customer service mindset.
• Proficient in Microsoft Outlook, Excel, and Word.
• Knowledge of Health & Safety in the workplace and related training.

Responsibilities

• Meet and greet guests professionally, being an ambassador for the Yu Spa and setting the Spa ambience.
• Know all spa offerings and upsell to promote the department and drive revenue.
• Learn Premier Core; schedule appointments, take payments, and process bookings (in person or by phone).
• Anticipate guests needs and provide memorable experiences.
• Promote memberships and provide tours; manage new members and payments.
• Address guest feedback and handle complaints per brand standards; escalate when needed.
• Complete opening and closing procedures in the spa reception area per daily checklist.
• Carry out basic admin tasks such as membership communications and updating portals.

Skills

Customer service

Multi-tasking

Attention to detail

Warm hospitality

Microsoft Outlook

Microsoft Excel

Microsoft Word

Education

Experience in customer facing role

Tools

Premier Core

Job description

Salary: £13.17 per hour plus excellent company benefits & perks.

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Spa Receptionist in Edinburgh Waterloo Place HotelFrom your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Role Overview:

As a Spa Receptionist,

you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a Spa Receptionist, you will be responsible for checking your own rooms are of a high standard and ready for our guests.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

Joining the dedicated Spa Department, you will:

• Meet and greet guests in a professional and courteous manner, being an ambassador for the Yu Spa and setting the Spa ambience with the right first impression. Attention to detail is key.
• Have a complete knowledge of all spa offerings, from treatments to retail & spa/leisure memberships. Maximise every opportunity to upsell & promote the department to drive sales & revenue.
• Develop a strong working knowledge of our spa computer systems, Premier Core, is key and being able to schedule appointments, take payments & process bookings is a daily task. This might be in person or over the phone.
• Anticipate guests needs and provide memorable experiences.
• Actively promote the leisure membership, provide spa/leisure tours & maintain a strong, professional relationship with members, remembering their names & creating a welcoming environment. Process all new members, set up direct debits & take all monthly payments.
• Deal with any guest feedback, issues or complaints in the moment, following brand standards to ensure that guests leave happy. Escalate to management when required.
• Complete opening and closing procedures within the spa reception area as per the daily checklist, and in line with the expected standard.
• Basic admin tasks as provided by the supervisor team such as membership communication phone calls, receiving deliveries, updating portals and email correspondence.

About You

As a Spa Receptionist, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the Hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Receptionist. With this in mind, we are looking for a Spa Receptionist who:

• Has a customer service attitude
• Has the ability to multi-task and provides excellent attention to detail
• Holds a genuine desire to provide a Warmer Welcome to our guests
• 6 months experience of working in a customer facing role or similar
• Competent in using Microsoft Outlook - email & calendar, Excel & Word
• Good awareness of Health & Safety in the workplace. Will be required to carry out core H&S training sessions such as First Aid, Pool Responder and in some situations, Pool Plant Safety.
• Ideally previous experience of working within a Spa environment.

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

£13 per hour plus excellent company benefits & perks.

£13 per hour plus excellent company benefits and perks