Casual Worker Spa Therapist

Apex Hotels; City of Edinburgh; On-site; GBP 18,000 - 19,000; Full time

Job summary

Apex Hotels in Edinburgh Waterloo Place is seeking a Casual Spa Therapist to support our busy spa during peak periods. You will deliver beauty and massage treatments to a high standard, welcome guests warmly, and promote ESPA products.

You will keep reception and relaxation areas tidy, handle bookings and payments, respond to enquiries by phone or email, and ensure equipment is cleaned and maintained. A HNC in beauty therapy and excellent English are required; sponsorship under the Skilled

Qualifications

• Experience in customer-facing roles is required.
• Excellent level of English (written and spoken).
• Previous spa experience is desirable.
• Commitment to high brand standards and guest care.

Responsibilities

• Deliver beauty and spa treatments to a high standard.
• Keep reception and relaxation areas clean, tidy and welcoming, and fully stocked.
• Handle enquiries in person, by phone and email; provide information and assistance.

Skills

Customer service

Attention to detail

Multi-tasking

English communication

Education

HNC in beauty therapy

Job description

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Casual Spa Therapist in the Edinburgh Waterloo Place Hotel. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

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Role Overview:

Apex Hotel's Spa offers a diverse menu, including beauty, massage and the use of ESPA products. We are currently looking for a Casual Spa Therapist to assist the Spa with busy periods.

As a Casual Spa Therapist,

you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a casual Spa Therapist you will be responsible for delivering exceptional customer service, through the delivery of health and beauty treatments and customer care and you will also promote the spa products and services.

You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.

Joining the dedicated Spa department, you will:

• Conduct treatments to an exceptional degree, following Apex Brand Standards at all times
• Ensure reception and relaxation areas are clean, tidy and welcoming, as well as fully stocked
• Handle enquiries in person, via telephone and email
• Process bookings and payments
• Maintain and clean all equipment to an effective operational level.
• Meet required standards of service delivery within the spa (Efficiency, Accuracy, Customer Care) with an emphasis on exceeding customer satisfaction and loyalty
• Provide a tailored service towards individual clients
• Be responsible for working unsupervised,

About you:

As a Casual Spa Therapist, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel. You will love chatting to our guests offering help and assistance, you will be a great multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Therapist. With this in mind, we are looking for a Spa Therapist who:

• Holds a genuine desire to provide a Warmer Welcome to our guests
• Has experience of working in a customer facing role
• Holds a HNC in beauty therapy
• Has excellent level of English - written and oral
• Previous experience of working within a Spa environment is desirable

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

£13.17 per hour plus excellent company benefits & perks.

£13 per hour plus excellent company benefits & perks.